Memphis-Direct Sales - Territory Training & Sales Manager

ClearCaptions LLC•Memphis, TN

11h•$75,000 - $80,000•Remote

About The Position

The Territory Training & Sales Manager is a full-time, remote/work-from-home, in-the-field role focused on installing ClearCaptions equipment in customers’ homes and training them to use its caption telephone service. The position primarily involves completing company-provided installations and spending the remainder of the time generating referrals and building community relationships. The role serves a customer base that is mostly seniors and people with hearing loss, and requires working independently while delivering customer-focused service. The manager develops their own leads through customer referrals, relationships with hearing care providers and other business partners, and educational events. The role also involves maintaining territory and customer records, managing equipment and supplies, and participating in local senior and hard-of-hearing organizations and events. This position reports to the Regional Sales Manager. The stated earning range is $75,000–$80,000 with uncapped upside, including a $45,000 base salary. The role also includes a $485 monthly auto allowance, a company phone and iPad, monthly internet reimbursement, and annual work-from-home reimbursement.

Requirements

High school diploma or equivalent.
Outside sales experience, including business-to-business and/or business-to-consumer sales.
Valid driver’s license and personal automobile.
Ability to travel extensively by car within the assigned region and by air occasionally.
Ability to work from a local home office equipped with high-speed internet.
Proficient computer skills and basic ability to use the internet.
Comfort working with seniors and people with disabilities.
Availability to work flexible hours, including weekends.
Excellent people and relationship-building skills.
Excellent verbal and written communication, presentation, and problem-solving skills.
Self-starter with strong organizational and time-management skills; able to work independently and manage multiple priorities with demanding timeframes.
Ability to collaborate with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
Ability to use discretion, make sound decisions, and maintain confidentiality.
Proficiency in MS Office and modern virtual-team communication tools such as MS Teams.
Ability to communicate effectively and clearly by phone and in person with individuals with hearing loss.
Ability to travel to company, customer, hearing-healthcare-provider, and senior-event sites, primarily locally, with some out-of-state travel possibly required.

Nice To Haves

Sales experience or other work experience with seniors.
Experience working in the hearing health field.

Responsibilities

Install ClearCaptions phones and/or other products, connecting them to customers’ existing services.
Educate customers on how to use the phone and its features.
Establish relationships with retirement communities and groups in the local market.
Create, attend, and educate consumers at senior and other events.
Build relationships with and educate hearing professionals about ClearCaptions caption telephone service options.
Maintain adequate inventory of equipment and supplies to service customers.
Create lead-generation activities and generate referrals.
Adapt to new responsibilities and opportunities as necessary.
Develop and maintain positive relationships with customers assigned by ClearCaptions in the sales territory.
Participate in local senior citizen and hard-of-hearing organizations, events, and trade shows.
Maintain customer and territory records using Salesforce and other tools provided by ClearCaptions.