Charleston-Direct Sales - Territory Training & Sales Manager

ClearCaptions•Charleston, WV

5d•Remote

About The Position

The Territory Training & Sales Manager is a full-time, remote/work-from-home field role focused on installing ClearCaptions equipment and training customers—primarily seniors—in their homes. The role is primarily customer installations from provided leads, with the remaining time devoted to generating referrals, building community relationships, and educating customers and partners about ClearCaptions caption telephone services. The position requires independent work across an assigned territory and extensive local driving, with occasional air travel. ClearCaptions provides training and the equipment and tools needed for customer service. The manager maintains equipment inventory and territory records, develops customer and referral relationships, and participates in local senior, hard-of-hearing, and hearing-health events. The position reports to the Regional Sales Manager. The stated earning range is $75,000–$80,000 with uncapped upside, including a $45,000 base salary. Additional compensation and benefits include a $485 monthly auto allowance, company phone and iPad, monthly internet support, annual work-from-home reimbursement, 401(k) match, annual fitness reimbursement, tuition and professional development reimbursement, growth opportunities, and a comprehensive benefits package.

Requirements

High school diploma or equivalent.
Outside sales experience, including business-to-business and/or business-to-consumer sales.
Valid driver’s license and access to a personal automobile.
Ability to travel extensively by car in the assigned region and occasionally by air.
Ability to work from a local home office with high-speed internet.
Proficient computer skills and basic internet use.
Comfort working with seniors and people with disabilities.
Willingness and availability to work flexible hours, including weekends.
Excellent interpersonal, relationship-building, verbal communication, written communication, presentation, and problem-solving skills.
Strong organization and time-management skills, initiative, and ability to manage multiple priorities and demanding timeframes independently.
Ability to collaborate with colleagues and staff to support a results-driven, team-oriented environment.
Ability to exercise discretion, make sound decisions, and maintain confidentiality.
Proficiency in Microsoft Office and modern virtual-team communication tools such as Microsoft Teams.

Nice To Haves

Sales experience or other work experience with seniors.
Experience in the hearing health field.

Responsibilities

Install ClearCaptions phones and other products and connect them to customers’ existing services.
Train customers on how to use the phone and its features.
Build relationships with retirement communities, local groups, and hearing professionals, and educate them about ClearCaptions services.
Create, attend, and present at senior and other community events.
Generate leads and referrals through customer referrals, business partners, and community activities.
Maintain adequate inventory of equipment and supplies.
Develop and maintain positive relationships with customers assigned in the sales territory.
Participate in local senior citizen and hard-of-hearing organizations, events, and trade shows.
Maintain customer and territory records using Salesforce and other company-provided tools.
Adapt to new responsibilities and opportunities as needed.