Territory Supervisor - Thomasville, GA, USA

Bakery Feeds, by Darling Ingredients•Thomasville, GA

About The Position

The Territory Supervisor is responsible for retaining independent raw material accounts and delivering service excellence within an assigned territory. Serving as the local presence for the operations region, the supervisor builds lasting relationships with suppliers, advocates for customers, resolves problems, helps prevent account loss, and protects route volume. The position also supports growth by gathering market intelligence, collaborating with Account Executives on opportunities, and pursuing appropriate new business opportunities identified in the field. The role works closely with transportation, routing, sales, and local operations teams to support reliable service and ensure customer needs are met. It also documents account and service information, reviews service records, and represents the company professionally in the field.

Requirements

High school diploma or equivalent.
At least 3 years of experience in a customer-facing role, such as account management, customer success, hospitality service, field service, or a route-based business focused on retention.

Nice To Haves

Proven expertise in customer retention, account management, and relationship building.
Demonstrated ability to act as a customer advocate and problem-solver in a fast-paced field environment.
Excellent communication, interpersonal, and rapport-building skills.
Strong organizational and time-management abilities.
Understanding of routing, logistics, or field service operations.
Bilingual Spanish and English.

Responsibilities

Serve as the primary local contact for independent, non-branded accounts and build trust as the face of the assigned operations region.
Build and maintain long-term customer relationships through regular site visits and proactive communication.
Advocate for customers by responding to service issues and questions and managing escalations.
Use company data, including customer engagement center reports, zero-volume service requests, and cancellation data, to engage at-risk customers and identify win-back opportunities.
Conduct periodic account reviews to assess satisfaction, discuss needs, and reinforce the value proposition.
Gather and report competitor activity, pricing, and strategies to management.
Collaborate with Transportation Supervisors and routing operations to support efficient, reliable, timely service.
Coordinate with local operations and sales on the container service and refurbishment program.
Document service issues, competitor intelligence, equipment needs, and account updates in company systems.
Review Service Record Reports for accuracy and potential service discrepancies or customer engagement opportunities.
Collaborate with the General Manager, Office Manager, and other operational staff to support smooth, customer-centric operations.
Identify and secure organic business opportunities arising from local relationships and market presence.
Identify and qualify growth opportunities with existing customers and leads generated through field intelligence in collaboration with Account Executives.
Represent the company professionally in the field, strengthen its brand presence, and identify potential leads.
Perform other duties as assigned.