Territory Route Representative - Southern California

CHEP • Ontario, CA

4d • Remote

About The Position

CHEP is seeking a Territory Route Representative to manage locations in an assigned territory that do not have a commercial agreement with CHEP. The territory covers the west side of the Inland Empire, including Ontario, Chino, and Pomona, as well as all of Orange County. The ideal candidate will be located near Ontario, California. This role is responsible for recovering CHEP assets that have left the network and maintaining relationships with distributors, pallet recyclers, and new locations. The representative serves as the primary contact for locations in the territory, works with internal teams, and uses company-provided tools and collection options to track and recover CHEP pallets.

CHEP is a global organization operating in 60 countries with a share-and-reuse business model focused on moving goods efficiently, safely, and with less environmental impact. The company describes its work model as hybrid, while this role is listed as fully remote. The role offers opportunities to collaborate across functions and geographies and contribute to the company's sustainability and asset recovery goals.

Requirements

• Associate of Arts degree or equivalent work experience.
• At least 2 years of field driving experience in route sales, operations, or customer service.
• Excellent selling and interpersonal skills.
• Proficiency in Microsoft Excel and Word.
• Strong time-management and organizational skills.
• Ability to manage business expenses and maintain a home office.
• Ability to lift up to 65 pounds as needed.
• Clean motor vehicle driving record.
• Ability to obtain a DOT Medical card with no restrictions.
• English language proficiency.

Responsibilities

• Visit, call on, engage, and build relationships with nonparticipating distributors, unknown locations, and pallet recyclers to recover CHEP assets.
• Monitor and track asset flow within the assigned territory, negotiate and facilitate pallet returns, and ensure assets are accounted for and returned promptly.
• Take responsibility for tracking and recovering CHEP pallets throughout the designated territory.
• Promote CHEP programs to potential customers and encourage their participation.
• Maintain ongoing contact with the local pallet recycler community and foster strong relationships and communication about asset recovery.
• Identify and report potential illegal buying or selling of CHEP assets, escalating concerns to appropriate teams.
• Explain CHEP's ownership rights and asset-return processes to locations and recyclers, and obtain agreement for collection.
• Coordinate with Logistics Coordinators, Low Volume Recovery fleets, the Asset Protection team, and other internal partners to maximize collections and address recovery challenges.
• Select an appropriate collection method, including CHEP Low Volume Recovery fleet, CHEP CDL Fleet, scheduled third-party carriers, or personal collection.
• Use company-provided tools, including a vehicle, laptop, and databases, to monitor asset flow and negotiate returns.
• Complete administrative duties promptly and accurately.

Benefits

• Competitive salary and annual bonus plan.
• Benefits beginning on Day 1.
• 401(k) with company match up to 4%.
• Company-paid vision insurance, short-term disability insurance, and life insurance.
• Tuition reimbursement.
• Parental leave.
• Childcare assistance.
• Profit sharing.
• Opportunities for career growth within a matrixed organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree