Territory Manager

PeopleReady • Kearny, NJ

2d • $62,673 - $75,207 • Onsite

About The Position

The Territory Manager is responsible for the day-to-day operations and well-being of branch locations within the territory, driving revenue growth and profitability while meeting performance goals, following standard operating procedures, and optimizing customer service. The role oversees operations and financials, promotes workplace safety, supports and develops staff, and builds strong customer relationships. The position is based in Kearny, New Jersey, and may involve travel to customer sites, including travel outside the territory for sales activities.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 4 years of professional experience, including 2 years of related management experience.
• Experience improving customer satisfaction and driving positive business outcomes.
• Experience in account management and direct customer interaction.
• Proven leadership competencies and experience.
• Excellent written and verbal communication skills.
• Proficiency in financial performance analysis.
• Ability to develop and maintain customer relationships.
• Advanced problem-solving skills, including defining problems, collecting data, and making informed decisions.
• Ability to prioritize tasks and meet deadlines under pressure.
• Ability to drive processes and improve operational performance.
• Experience hiring, managing, developing, and leading individuals and teams.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and Teams.
• Valid driver’s license, reliable registered vehicle, and vehicle insurance.

Nice To Haves

• Prior management experience in the staffing industry or a similar industry is preferred.

Responsibilities

• Manage territory profit and loss (P&L), monitor financial and operational performance, and improve effectiveness.
• Oversee daily branch operations, maintain branch appearance, resolve operational issues, prioritize work, and streamline processes.
• Promote a culture of safety, conduct on-site safety visits and associate check-ins, ensure access to personal protective equipment, manage and investigate workers’ compensation claims, and support regulatory and organizational compliance.
• Lead change initiatives and adopt new systems.
• Conduct new-hire orientations at customer locations as needed, represent the company at local job fairs, and build relationships with community partners.
• Manage territory staff, including hiring, scheduling, assigning work, reviewing performance, and recommending personnel actions.
• Set performance goals and development plans; lead team-building and staff-development activities; and support local grassroots recruiting.
• Retain and expand customer accounts, monitor feedback, recommend customer-experience improvements, visit customer sites for sales and safety needs, and resolve service issues.
• Use data and dashboards to re-engage past billing customers and support additional sales to existing customers.
• Prepare price quotes, understand local market conditions, support sales opportunities, and follow up on applicable leads sourced by Sales Enablement.

Benefits

• Six paid holidays and one paid floating holiday.
• Up to 20 days of paid time off per year.
• Medical, dental, and vision insurance.
• Company-matching 401(k).
• Employee Stock Purchase Program.
• Incentive pay eligibility, subject to plan terms.
• Other programs and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager