Territory Manager

TrueBlue

13d

About The Position

The Territory Manager oversees the day-to-day operations and well-being of branches within the territory and is accountable for revenue growth and profitability. The role ensures performance goals are met, standard operating procedures are followed, and customer service is optimized. It also includes supervising and developing staff, building teams, resolving conflicts, monitoring operations, and managing financials. The position is based in Coeur D'Alene, Idaho, and may involve travel to customer sites, including work outside the territory for sales activities. The Territory Manager manages territory profit and loss, monitors financial and performance metrics, addresses operational issues, oversees branch operations and appearance, promotes safety, manages workers' compensation claims, and ensures compliance with company standards, customer requirements, and applicable regulations. The manager also leads staff hiring, scheduling, performance reviews, development, and local recruiting; supports customer retention and growth; and contributes to sales through customer engagement, quotes, and lead follow-up. The role requires a valid driver's license, a reliable registered vehicle, and vehicle insurance. Work hours may require flexibility and evening or weekend availability. The work environment includes a branch and frequent customer interaction, with occasional exposure to outdoor weather. Physical tasks include standing, walking, sitting, talking, and hearing for extended periods; lifting and moving items of varying weights; and inspecting equipment and identifying safety hazards.

Requirements

Bachelor's degree or equivalent combination of education and experience.
At least 4 years of professional experience, including 2 years of related management experience.
Experience improving customer satisfaction and driving positive business outcomes.
Experience in account management and direct customer interface.
Proven leadership competencies and experience.
Excellent written and verbal communication skills.
Proficiency in financial performance analysis.
Ability to develop and maintain customer relationships.
Advanced problem-solving abilities, including defining problems, collecting data, and making informed decisions.
Ability to prioritize tasks and meet deadlines under pressure.
Proven ability to drive processes and improve operational performance.
Experience hiring, managing, developing, and leading individuals and teams.
Proficiency in Microsoft Office, including Excel, PowerPoint, and Outlook, and Microsoft Teams.
Valid driver's license, reliable registered vehicle, and vehicle insurance.
Ability to meet the role's physical demands, including lifting and moving items up to 50 pounds and inspecting equipment and identifying safety hazards.
Must be authorized to work in the United States full-time without current or future employer sponsorship.

Nice To Haves

Prior experience managing in the staffing industry or a similar industry.

Responsibilities

Manage territory profit and loss and monitor performance metrics and financial data to assess and improve operational effectiveness.
Identify, prioritize, and resolve operational issues; oversee day-to-day operations; and maintain branch appearance according to company standards.
Assign high-priority tasks to team members and promote a culture of safety.
Manage workers' compensation claims and lead related investigations.
Ensure compliance with organizational standards, customer requirements, and federal, state, and local regulations.
Streamline processes, lead change initiatives, and adopt new systems.
Conduct on-site safety visits and associate check-ins, and ensure personal protective equipment is accessible.
Conduct new-hire orientations at customer locations as needed.
Represent the company at local job fairs and build relationships with community partners, including unemployment offices.
Manage territory staff, including hiring, scheduling and assigning work, reviewing performance, and recommending promotions, transfers, demotions, or terminations.
Set performance goals and professional development plans; lead team-building and staff-development activities.
Drive grassroots recruiting in local markets when needed.
Retain and expand existing customer accounts, monitor customer feedback, and recommend ways to improve customer experience.
Travel to customer sites for sales and safety needs; troubleshoot customer service issues and provide resolutions.
Use existing data and dashboards to identify and re-engage past billing customers, support existing customers to drive additional sales, and create price quotes for prospective customers.
Understand local market conditions and support current and prospective sales opportunities.
Ensure leads sourced by Sales Enablement are followed up on when applicable.