Territory Manager, MCS - Orlando

Abbott • Orlando, FL

6d • $83,300 - $166,600 • Remote

About The Position

Abbott’s Heart Failure business develops solutions to diagnose, monitor, and manage heart failure. The Territory Manager, MCS is responsible for sales and customer support for Abbott’s Ventricular Assist Device (VAD) systems in an assigned territory. The role works remotely and involves extensive travel throughout the territory, including overnight travel.

The manager develops territory sales through account assessment, forecasting, and strategic planning, and supports customers with clinical and technical guidance. The role also manages territory business processes, customer relationships, reporting, budgets, and collaboration with internal teams and healthcare accounts. The position requires adherence to applicable guidelines and company policies, and prompt reporting of product failures and customer complaints.

Requirements

• Bachelor’s degree in a relevant field of study or equivalent.
• Five years of medical device sales experience in the cardiovascular field.
• Ability to travel extensively throughout the territory, including overnight travel.
• Understanding of hospital account management.
• Proven ability to establish strong customer relationships.

Responsibilities

• Achieve sales targets outlined in the SIP and Vital Few.
• Maintain clinical knowledge of Abbott VAD systems and support cases as needed.
• Manage business processes, including customer contract negotiations, price quotes, customer complaints, monthly reports, TAPs, Blue Sheets, Partnership Summary, SFA, RMA, expenses, and Concur reporting.
• Collaborate with territory colleagues and teams in Training and Education, Center Development, Reimbursement, Technical Services, Customer Service, Marketing, and Field Management.
• Grow territory business and achieve targets through account assessment, forecasting, and strategic planning using the Strategic Selling Sales Methodology.
• Ensure customer satisfaction and adhere to Advamed guidelines.
• Apply knowledge of hospital administration, purchasing, and reimbursement policies.
• Participate in region-wide projects.
• Build customer relationships and maintain professional conduct.
• Initiate account contacts, conduct sales calls, and provide clinical and technical support to customers; maintain regular contact with current and prospective accounts.
• Contribute ideas that support sales and customer service efforts.
• Prepare the territory budget and revenue forecast for approval and inclusion in the annual sales plan; provide input to strategic and tactical planning and sales projections for inventory forecasting.
• Serve as a corporate liaison with relevant internal teams and departments to provide customer service.
• Monitor and report relevant activity, sales calls, calendar, and sales-to-objective by account in the assigned geography.
• Provide input for timely formal offers and price quotes and provide factual feedback on market participant activity.
• Submit sales and expense reports and other requested documentation on time and in accordance with company policy; maintain the planning calendar.
• Safeguard company equipment and confidential information and manage the expense budget responsibly.
• Provide support at trade shows as requested.
• Promptly report product failures and customer complaints to Regulatory Affairs and, as appropriate, Technical Services, following established processes.
• Share product improvement and potential accessory ideas with Research and Development.
• Perform other duties as assigned by management.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, providing an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level