Project Manager IV - MCS Provider Services

Texas Health & Human Services Commission•Austin, TX

2d•$6,378 - $10,786•Hybrid

About The Position

The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) division is hiring a Project Manager IV in Provider Services, within MCS Operations Management. The position reports to the Director of Provider Services. Provider Services supports healthcare providers participating in Medicaid through oversight of claims processing, payment, appeals and recoupments; provider enrollment; electronic visit verification; and a call center assisting providers with service authorizations. The Project Manager leads and coordinates operational, strategic, and improvement-focused initiatives. The role manages projects of varying sizes and also leads problem-solving and operational improvement work for emerging issues, special assignments, and cross-functional initiatives. The position researches operational challenges, scopes projects, coordinates stakeholders, develops implementation strategies, tracks outcomes, and measures project impact. Projects may involve process improvement, workforce development, policy implementation, system implementation or maintenance, operational readiness, legislative coordination, and other departmental priorities. The successful candidate will work independently and across teams and organizational levels to improve operational performance, coordination, and service delivery. The role is based in Austin, Texas, and is eligible for telework subject to state and agency policies, supervisor discretion, and business needs. Travel is up to 5%. The position is regular, full-time, exempt, and on the day shift. The salary range is $6,377.50–$10,785.83 per month. An active Project Management Professional (PMP) certification issued by PMI, or a comparable certification from a recognized authority, is required. Applicants need a bachelor’s degree from an accredited college or university and relevant work experience; education and experience may substitute for one another year for year. At least five years of experience managing projects, operational initiatives, or process improvement efforts is required.

Requirements

Bachelor’s degree from an accredited college or university; relevant work experience may substitute for education on a year-for-year basis.
At least five years of experience managing projects, operational initiatives, or process improvement efforts.
Experience with operational improvement, workflow analysis, or organizational performance initiatives.
Active Project Management Professional (PMP) certification issued by the Project Management Institute, or a comparable certification from a recognized authority.
Knowledge of project management principles, methodologies, and best practices.
Knowledge of operational improvement and process analysis methodologies, basic statistical and performance measurement concepts, organizational coordination, stakeholder engagement, and change management.
Strong project management, organizational, analytical, problem-solving, communication, meeting facilitation, stakeholder coordination, research, information synthesis, data analysis, reporting, time management, prioritization, conflict resolution, and collaboration skills.
Ability to independently research and analyze complex operational issues; manage multiple projects and competing priorities; collaborate across diverse teams; communicate with executive leadership and other stakeholders; develop recommendations and implement solutions; interpret data and identify trends; and adapt to changing priorities.

Nice To Haves

Experience in healthcare, Medicaid, public sector operations, or healthcare administration.
Knowledge of Lean Six Sigma or continuous improvement methodologies.

Responsibilities

Lead, plan, organize, coordinate, and monitor projects and operational initiatives from initiation through completion, managing deliverables, timelines, risks, and stakeholder expectations.
Maintain project documentation, process improvement records, meeting records, action items, and project artifacts in accordance with organizational standards, operational needs, and project management best practices.
Manage the Provider Services project portfolio, including project selection, prioritization, and oversight, aligning projects with MCS and Operations Management goals and strategic direction.
Analyze workflows, identify improvement opportunities and root causes of operational issues, and develop metrics to measure project effectiveness and the operational impact of improvement efforts.
Facilitate collaboration and communication among operational teams, leadership, policy staff, clinical staff, vendors, and other stakeholders.
Perform other duties as assigned to support operational priorities, strategic initiatives, and organizational objectives.
Research operational challenges, scope projects, coordinate stakeholders, develop implementation strategies, track outcomes, and measure project impact.