Salon Operations - Territory Leader

Regis•, OH

2d•$60,000 - $65,000

About The Position

The Territory Leader leads the operations, growth, and overall business performance of 12–18 salons within an assigned territory. The role drives sales, profitability, guest satisfaction, and talent development by coaching and empowering Salon Leaders to achieve operational excellence and deliver a consistent brand experience. Through hands-on leadership, data-driven decision-making, and accountability, the Territory Leader identifies opportunities, implements strategic action plans, and ensures successful execution of company initiatives. The role serves as a link between field and corporate teams and supports employee engagement, business growth, and long-term success. The position is based in the Greater Youngstown Area and may require travel to salons in and around the area for up to 80% of the time.

Requirements

At least 5 years of retail or service multi-unit management experience.
Demonstrated ability to exercise sound business judgment using data, insights, and available information.
Ability to work in a fast-paced, cross-functional, multi-team environment.
Strong communication, interpersonal, and relationship-building skills, including the ability to engage professionally with all levels of the organization.
Adaptable leadership and the ability to drive and respond positively to change.
Strong organizational and prioritization skills, attention to detail, and ability to deliver high-quality results within deadlines.
Valid driver’s license and insurable motor vehicle.
Ability to travel up to 80%.
Candidate must live in the Greater Youngstown Area.

Nice To Haves

Bachelor’s degree and/or strong applicable work experience.
Current cosmetology license.

Responsibilities

Lead the operations, performance, and growth of 12–18 salons in an assigned geographical territory, driving sales, profitability, guest retention, productivity, and labor performance through effective P&L management.
Coach, develop, and hold Salon Leaders accountable for business goals, operational standards, and team performance.
Monitor salon performance metrics, including sales, traffic, staffing, labor, scheduling, and guest satisfaction; identify opportunities and implement plans to improve results.
Conduct regular salon visits, meetings, and performance reviews to provide feedback, ensure accountability, and support continuous improvement.
Ensure compliance with company policies, operational procedures, financial controls, brand standards, marketing initiatives, and promotional programs, including quarterly salon audits.
Partner with Salon Leaders to recruit, develop, engage, and retain talent; promote employee engagement, leadership capabilities, and succession planning.
Support employee relations, performance management, and guest issue resolution in partnership with Human Resources.
Drive operational excellence through salon audits, Momentum Boards, best practices, and targeted coaching to improve underperforming locations.
Serve as a brand ambassador and travel throughout the assigned territory as business needs require.