Territory Field Manager - Plumbing

STANCIL PLUMBING INC.•Leland, NC

8d•Onsite

About The Position

At Stancil Services, the Territory Field Manager – Plumbing leads day-to-day field operations across multiple plumbing phases, including slab, rough, trim, and warranty. The role oversees labor, materials, quality, and customer satisfaction across assigned territories to ensure projects are completed on time, within budget, and according to company standards. It combines hands-on field management with broader operational oversight. The manager leads and supervises foremen and field labor, supports hiring and training, and oversees the assistant territory field manager. The role works with customers, builders, company teams, the Area Manager, the Scheduling Department, and the Operational Support Specialist to coordinate work, control costs, improve productivity, and meet customer and production goals. Work is performed primarily outdoors on active construction sites in varying weather and site conditions.

Requirements

High school diploma or equivalent; accepted equivalents include a GED, college, technical or trade school transcript, or foreign equivalent.
Strong computer skills, including proficiency with Microsoft Office Suite and Bolt.
Valid driver’s license held for at least 3 years and insurability under the company insurance policy.
At least 3 years of new residential plumbing experience.
Ability to provide professional assistance to customers, vendors, and team members; solve problems independently; communicate transparently; manage priorities and deadlines; maintain confidentiality; and adapt to change and new technologies.
Ability to meet the described site and physical demands, including navigating construction sites and occasionally lifting or carrying materials weighing 50 pounds or more.

Nice To Haves

Fluency in Spanish.
North Carolina Plumbing License.

Responsibilities

Lead, coach, and supervise foremen and field labor; oversee the assistant territory field manager.
Support hiring, onboarding, and training, provide performance feedback and corrective coaching, and promote safety, accountability, and teamwork.
Manage daily field operations across plumbing phases, including slab, rough, trim, and warranty.
Communicate field information to labor teams, leadership, and internal departments.
Coordinate labor assignments to meet project timelines and efficiency standards.
Manage job-level labor and materials to minimize waste and maximize productivity.
Build and maintain relationships with customers, builders, and Stancil team members.
Work with the Area Manager to oversee crew activities and align work with company objectives.
Communicate with customers about field progress, scheduling, and service needs.
Meet customer demands and production goals while maintaining company quality standards.
Lead crews toward company-defined production rates and operational efficiency targets.
Manage crew schedules and assignments, maintain the crew board, rotate team members, and manage overtime as needed.
Partner with the Scheduling Department to allocate work based on skills and project requirements.
Train, mentor, and support field personnel.
Take responsibility for inspection performance, implement quality-control measures, and use data to improve field efficiency.
Monitor materials use, improve cost efficiency, and reduce waste.
Collaborate with the Operational Support Specialist to manage costs, use EPO opportunities, and improve profitability.
Support implementation of technologies, processes, and systems that enhance field operations.
Participate in fleet management and ensure driver eligibility compliance.
Perform other related duties as assigned.