Territory Collections Specialist

0b47c702-7c3b-4e77-bc67-56daf2b2cb17•Clovis, NM

About The Position

Pinnacle Propane is seeking a Territory Collections Specialist to support cash flow, mitigate financial risks, and ensure timely customer payments. The role manages a portfolio of accounts, secures payments, resolves disputes, and enforces company credit policies to reduce outstanding balances and improve accounts receivable performance. The successful candidate is persistent, detail-oriented, and communicates effectively in a fast-paced setting. The role reports to the Territory Director and works with the Accounts Receivable and Customer Care teams to streamline collections and efficiently resolve outstanding balances. Performance is measured by past-due reduction, Days Sales Outstanding (DSO), timely follow-up and resolution of delinquent accounts, and first-contact resolution of billing disputes.

Requirements

2–3 years of experience in collections, accounts receivable, or credit management.
Strong account reconciliation, data analysis, and Excel skills.
Excellent negotiation and communication skills, with a professional, customer-focused approach.
Ability to work under pressure, meet deadlines, and make independent decisions.
Highly organized and detail-oriented, with the ability to manage multiple accounts effectively.
Regularly able to talk or hear, stand, and walk.
Occasionally able to lift office products and supplies weighing up to 20 pounds.

Responsibilities

Monitor and follow up on past-due accounts to secure payments and reduce Days Sales Outstanding; contact customers by phone, email, and written communication to resolve outstanding balances.
Track payment status, review historical account data, and ensure compliance with accounts receivable policy guidelines for account status changes.
Investigate and resolve billing disputes, invoice discrepancies, and payment issues; prepare account reconciliations and adjustments as needed.
Identify chronically delinquent accounts and recommend next steps, such as payment plans, account escalations, or third-party collections, in accordance with company policies.
Maintain accurate, up-to-date records of collection activities, customer interactions, and payment agreements in the system.
Partner with the Accounts Receivable team, Customer Care, and local management to streamline collections, address recurring issues, and improve collection processes.
Identify inefficiencies in the collection process and propose solutions to improve recovery rates and cash flow performance.