Terrain Home Stylist

Terrain•Doylestown, PA

21d•Onsite

About The Position

The Terrain Home Stylist cultivates the store’s service and selling culture and drives brand metrics by building authentic customer connections, providing expert styling advice, and offering individualized experiences with curated product recommendations. The role supports customer service, styling and product knowledge across the team, home department business, visual initiatives, and customer-focused events and experiences.

Requirements

At least 2 years of experience building customer relationships or clienteling.
Passion for interior design.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Terrain brand fan.

Responsibilities

Uphold a service culture that provides extraordinary service and makes customers feel welcome, heard, and valued.
Lead by example in relationship building, styling, and customer networking; educate the store team and customers about working with a stylist and applicable Design Services.
Generate impromptu and formal appointment opportunities to build customer relationships and drive key metrics.
Advocate for technology use and encourage the team to transact in the moment, upsell and cross-sell, and build clientele.
Help create an inclusive environment by amplifying voices and seeking and advocating for different perspectives.
Identify styling knowledge gaps among the team and address them; facilitate regional and brand styling initiatives or trainings.
Use brand resources to share relevant styling and product knowledge with the team and improve confidence in serving Terrain customers.
Review store business and buying trends to guide product recommendations and selling decisions and grow home department business.
Take ownership of Terrain business by making the most of walk-in traffic and identifying sales opportunities through outreach and networking; work with store leadership to act on opportunities and meet company and outreach goals.
Partner with the visual team on seasonal showroom updates, new concepts, and design space execution.
Maintain accountability and productivity for part-time or full-time zoned stylist hours; support other areas flexibly when business needs require.
Communicate customer insights and shopping patterns to leadership and the styling team through regional or brand communication platforms.
Build productive relationships with leadership and the selling team, maintain open communication, and identify and act on business needs.
Support positive team morale through brand and store initiatives, including the SPARKED Journal, employee recognition, and team-building activities.
Work with store leadership to identify and curate events and experiences that reflect local customer and community interests and drive brand engagement.