Terrain Seasonal Artisan

Urban Outfitters•Wayland, MA
•Onsite

About The Position

A Design by Terrain Seasonal Artisan uses an eye for art, style, and color to create beautiful floral designs in-store and off-site. The role upholds Terrain’s promises to welcome, inspire, inform, and appreciate customers. The Seasonal Artisan provides personalized customer service, shares product knowledge and trends, promotes Terrain events, and helps create a seamless shopping experience. The role collaborates with design leadership and store teams on displays, installations, plant care, and restocking, while maintaining organized work areas and following safety, inventory, and company procedures.

Requirements

  • Experience in customer service.
  • Experience in horticultural and floral design.
  • Basic knowledge of hand tools, wire usage, and glue guns.
  • Art and design background.
  • Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.

Responsibilities

  • Build genuine, lasting customer relationships through personalized attention and respond promptly to project inquiries.
  • Share product knowledge, new arrivals, and current trends, and guide customers toward choices that reflect their personal style.
  • Promote Terrain events and encourage customer engagement and participation.
  • Use store systems and applications to deliver an efficient, seamless shopping experience.
  • Participate in daily meetings and projects; communicate and share enthusiasm for plants, horticulture, floral design, and garden style.
  • Take initiative and work collaboratively with the team toward shared design goals.
  • Adapt to changing display priorities and help solve problems as they arise.
  • Work with design leadership to create merchandise displays and installations that reflect the Terrain aesthetic.
  • Coordinate with nursery, event, and operations teams to care for and restock plant displays, and keep back-of-house display areas clean and organized.
  • Lead an area of specialty, providing meaningful and engaging knowledge to customers and associates.
  • Follow store safety standards, maintain inventory accuracy, reduce product loss, and comply with company policies and procedures.

Benefits

  • Medical, dental, and vision benefits
  • Paid time off (PTO)
  • Employee discounts
  • Retirement savings
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