Terrain Artisan

Terrain • Palo Alto, CA

4d

About The Position

A Design by Terrain Artisan has a strong eye for art, style, and color, and creates beautiful floral designs both in-store and off-site. The role upholds Terrain’s four promises: to welcome, inspire, inform, and appreciate customers. The Artisan provides personalized customer service, shares product knowledge and current trends, contributes to collaborative design work, and supports visual displays and store operations.

Requirements

• Experience in customer service.
• Experience in horticultural and floral design.
• Basic knowledge of hand tools, wire usage, and glue guns.
• Art and design background.
• Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

• Exceed customer expectations by building genuine, long-lasting relationships through personalized attention and ensuring prompt communication about project inquiries.
• Share product knowledge, new arrivals, and current trends to inspire customers and guide choices that reflect their personal style.
• Promote Terrain events and encourage customer engagement and participation.
• Use systems and applications to deliver an efficient, seamless shopping experience.
• Communicate effectively, participate in daily meetings and projects, and share a passion for plants, horticulture, floral design, and garden style.
• Take initiative and work collaboratively with the team toward shared design goals.
• Adapt to changing display priorities and help solve problems as needed.
• Partner with design leadership to create compelling merchandise displays and installations that reflect the Terrain aesthetic.
• Coordinate with nursery, event, and operations teams to ensure plant displays are properly cared for and restocked.
• Maintain clean and organized back-of-house display areas.
• Lead an area of specialty, offering meaningful and engaging knowledge to customers and associates.
• Follow store safety standards, maintain inventory accuracy, reduce product loss, and comply with company policies and procedures.

Benefits

• Medical benefits.
• Dental benefits.
• Vision benefits.
• Paid time off (PTO).
• Employee discounts.
• Retirement savings.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed