Terrain Home Stylist

Urban Outfitters•Doylestown, PA

20d•Onsite

About The Position

The Terrain Home Stylist cultivates the store’s service and selling culture and drives brand metrics by developing authentic customer connections, offering expert styling advice, and providing individualized experiences with curated product recommendations. The role supports the Terrain home business through customer relationship building, styling and product education, sales opportunities, visual updates, and collaboration with store leadership and the selling team. The stylist helps create an inclusive, customer-first environment, shares styling knowledge with associates, and supports brand and store initiatives. The position requires flexible availability to meet store needs, including nights, weekends, and holidays.

Requirements

At least 2 years of experience building customer relationships or clienteling.
Passion for interior design.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Nice To Haves

Terrain brand fan.

Responsibilities

Uphold a service culture that provides extraordinary service and helps all customers feel welcome, heard, and valued.
Lead by example in relationship building, styling, and customer networking; educate the team and customers about working with a stylist and applicable Design Services.
Generate impromptu and formal appointments to cultivate customer relationships and drive key metrics.
Promote technology use, in-the-moment transactions, upselling, cross-selling, and clienteling.
Help create an inclusive environment by amplifying voices and seeking and advocating different perspectives.
Identify styling knowledge gaps among the team and address them; facilitate regional and brand styling initiatives or trainings.
Use brand resources to share relevant styling and product knowledge with the team.
Review store business and buying trends to inform product recommendations, selling decisions, and Terrain home department business.
Take ownership of Terrain business by capitalizing on walk-in traffic, identifying opportunities through outreach and networking, and partnering with store leadership to drive sales and achieve company and outreach goals.
Partner with the visual team to execute seasonal showroom updates, new concepts, and design spaces.
Support productivity and accountability for zoned stylist hours and other areas as business needs dictate.
Communicate customer insights and shopping patterns to leadership and styling teams through regional or brand communication platforms.
Build productive relationships with leadership and the selling team, maintain open communication, and act on business needs.
Contribute to team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team-building activities.
Collaborate with store leadership to identify and curate events and experiences that reflect local customer and community interests and drive brand engagement.