Terrain Design Services Artisan

Terrain•Easttown Township, PA

1d•Onsite

About The Position

The Terrain Design Services Artisan brings an eye for art, style, and color to create floral, container, and garden designs. Working with the Design Manager and design leadership, the Artisan executes in-store DBT projects, wedding and floral designs, and projects in private residential and other off-site settings. The role upholds terrain’s four promises: to welcome, to inspire, to inform, and to appreciate the customer. The Artisan delivers personalized customer service and partners with clients to create cohesive, brand-appropriate environments through floral and container installations, displays, and garden design projects. The position works collaboratively with store, design, nursery, event, and operations teams; maintains project quality, budgets, timelines, and display care; and follows store safety and company procedures.

Requirements

Experience in customer service.
Experience in horticulture, floral design, and container design.
Art and design background.
Basic knowledge of hand tools, wire usage, and glue guns.
Ability to lift, push, or pull in excess of 50 lbs.
Willingness and ability to work outside in all weather conditions.
Ability to work flexible hours, including nights, weekends, and holidays, to meet the needs of the store, wedding and event business, and off-site design projects.

Responsibilities

Build genuine, lasting customer relationships through personalized attention and prompt communication about project inquiries.
Uphold terrain’s aesthetic and service standards in-store and off-site.
Partner with clients, under design leadership guidance, to create cohesive floral and container installations, displays, and garden design projects that reflect their personal style.
Share product knowledge, new arrivals, and floral, home, and garden trends; translate customer needs and trends in art, style, color, and design into brand-appropriate designs.
Promote terrain events to encourage customer engagement and participation.
Use systems and applications to provide efficient customer interactions and a seamless shopping experience.
Work independently and collaboratively toward design goals, participate in daily meetings, and share relevant project information and enthusiasm for plants, horticulture, floral design, and garden style.
Build productive partnerships with store and design teams, support communication and teamwork, and respond openly to feedback.
Adapt to changing project and display priorities and work through problems as needs change.
Apply terrain’s aesthetic and design principles to execute floral, container, and garden projects with a high level of craftsmanship.
Partner with design leadership to create compelling merchandise displays and installations.
Prioritize projects according to seasonal business, monitor progress against timelines, and stay within client budgets.
Collaborate with nursery, event, and operations teams to ensure proper care and restocking of plant displays.
Maintain clean, organized workspaces and back-of-house display areas.
Lead an area of specialty and share elevated knowledge with customers and associates in a meaningful, engaging way.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures to support store profitability.