Terminal Supervisor

The Friedkin Group•Houston, TX

About The Position

The Terminal Supervisor supports the Fleet Manager in meeting or exceeding customer service expectations by assigning work to drivers, managing origin inventory, and optimizing the assigned operation’s network and profitability. The role includes managing driver performance, dispatching, inventory management and reconciliation, DOT compliance, time-entry administration, and coordinating communication and planning with the Fleet Manager. The supervisor maintains regular contact with associates to ensure they have the resources to work safely and meet on-time delivery expectations and company standards. The position coordinates drivers’ loading, driving, and unloading activities and manages engagement and relationships so vehicles are delivered legally, compliantly, and efficiently in line with contractual and customer requirements. Depending on the site, the role may involve daily customer interaction, reporting, and customer relationship management. The position may be based at a terminal, rail ramp, or plant site. The supervisor also supports employee management activities, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, and resolving complaints and problems. The role requires a flexible work schedule and primarily local travel, listed as 20%.

Requirements

Bachelor’s degree in transportation, business, logistics, or a related field is listed as preferred; a high school diploma is required.
One to three years of supervisory experience is preferred.
Four to six years of previous transportation or related-industry experience is required.
One to three years of experience managing transportation drivers in compliance with DOT and FMCSA regulations is required.
Valid Class A Commercial Driver’s License with air-brakes experience is required.
Knowledge of DOT and Federal Motor Carrier Safety regulations, including hours of service and pre-trip, in-transit, and post-trip inspections.
Leadership, attention to detail, organization, prioritization, time management, and ability to meet deadlines.
Ability to maintain effective interpersonal relationships and communicate effectively orally and in writing.
Ability to collect and analyze data, identify trends, and manage multiple tasks.
Knowledge of Microsoft Office.
Resourcefulness, problem-solving ability, adaptability, and ability to work effectively in a team.
Emotional intelligence and self-awareness.
Skills in analytical work, continuous improvement, safety audits, inventory control, regulatory compliance, influencing, record keeping, customer relationship management, accountability, workflow management, active listening, conflict resolution, troubleshooting, adaptability, and critical thinking.

Nice To Haves

Bachelor’s degree in transportation, business, logistics, or a related field.
One to three years of supervisory experience.

Responsibilities

Assign work to driver associates, manage inventory levels, and improve operational efficiency at assigned locations.
Assist drivers in understanding and complying with Federal Motor Carrier Safety Regulations and company requirements, including reviewing daily logs, pre-trip reports, and Electronic Drivers’ Vehicle Inspection Reports.
Communicate operational issues and relevant information to drivers and yard coordinators, including trip sheets, policy changes, payroll information, dispatch changes, time-off administration, benefits information, and associate tools.
Assist the Fleet Manager in meeting operational KPIs and maintaining a culture aligned with organizational values.
Conduct timely feedback sessions concerning driver quality and safety, and prepare, present, and upload documentation to support consistent behavior management.
Help drivers navigate customer- and location-specific access, quality, damage, and procedural requirements.
Generate operational and customer-specific reports and prepare daily, weekly, and monthly reports on network activity.
Maintain load factor and loaded miles within established budgetary and performance parameters.
Build trust and cooperation among drivers and other operations support staff, fostering ownership, respect, and empathy.
Participate in and lead corporate initiatives, ensuring direct reports complete tasks on time.
Handle secondary-market load building and reconciliation.
Schedule yard coordinators, where applicable.
Perform employee-management duties, including interviewing, hiring, training, planning and assigning work, directing employees, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
Coordinate driving, loading, and unloading activities and maintain customer relationships to support compliant and efficient vehicle delivery.