Terminal Operations Supervisor

A. Duie Pyle • Northborough, MA

1d

About The Position

The Terminal Operations Supervisor manages terminal employees and the Enterprise Resource Planning (ERP) system to ensure customer deliveries are timely and efficient. As a member of the terminal leadership team, the supervisor also teaches and develops policies and procedures within the framework of the “Pyle Culture.” The role covers workforce development, routing and dispatch coordination, safe and compliant freight handling, and reporting in support of dock operations.

Requirements

• Terminal, transportation, and/or warehouse-related experience.
• Excellent verbal and written communication and organizational skills.
• Ability to display a sense of urgency and excel under pressure while maintaining high attention to detail.
• Willingness to work first, second, or third shifts as requested.
• High school diploma or GED equivalent.

Nice To Haves

• Dispatch and/or routing experience.
• Prior experience in a supervisory or management position.
• Bachelor’s degree.

Responsibilities

• Develop the workforce by setting clear expectations, training, coaching, and providing feedback.
• Perform employee reviews and document corrective action as needed.
• Participate in interview and hiring processes and provide constructive feedback on hiring decisions.
• Build pickup and delivery routes in the Pyle ERP system by assigning delivery stops within geographic areas to support operational efficiency and customer delivery expectations.
• Ensure established unloading and loading processes are followed.
• Provide feedback and training to employees as necessary to ensure employee safety.
• Review load plans and HAZMAT loading to ensure driver safety and compliance with DOT requirements.
• Ensure shipments are manifested and stowed properly for damage-free transit.
• Generate and maintain daily, monthly, and quarterly reports that support dock operations.
• Be accountable for Pyle Priority Shipments within the operation.

Benefits

• Medical, dental, vision, and life insurance.
• Short-term and long-term disability.
• 401(k) with company match.
• Annual corporate profit sharing, 100% employer paid.
• Wellness program for a yearly benefits discount.
• Paid vacation and PTO.
• Paid annual holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED