Terminal Operations Coordinator

Bulk Express Transport•Morrisville, NC

11d•Hybrid

About The Position

Bulk Environmental & Industrial is a fast-growing leading professional transportation and logistics services company providing long-haul transportation, collection, and loading of waste and other materials. The Terminal Operations Coordinator is a dual-role position designed to support the day-to-day operation of a smaller terminal by combining driver supervision and dispatch responsibilities with fleet maintenance coordination. This position is accountable for driver performance, safety compliance, scheduling execution, and dispatch, while also serving as the administrative and communication hub for the terminal's maintenance activities — processing repair and purchase orders, tracking Driver Vehicle Inspection Reports (DVIRs), and keeping fleet equipment repaired safely, efficiently, and cost-effectively. The Coordinator exercises independent judgment in daily driver management, dispatch decisions, and maintenance prioritization, coordinating with Operations Management, technicians, vendors, and Human Resources as required. The ideal candidate is highly organized and detail-oriented, with the ability to move fluidly between driver-facing supervision and behind-the-scenes maintenance administration.

Requirements

High school diploma or equivalent required (Associate's degree preferred).
Minimum of 2 years of local dispatch experience and/or fleet maintenance administrative experience; combined operations and maintenance exposure strongly preferred.
Knowledge of DOT regulations, including hours-of-service and maintenance recordkeeping requirements.
Knowledge of heavy-duty truck and equipment maintenance.
Experience with dispatch software and Computerized Maintenance Management Systems (CMMS).
Experience processing purchase orders and invoices.
Strong organizational, clerical, and multi-tasking skills to keep track of schedules, routes, personnel, and repair activity.
Excellent communication skills to collaborate with drivers, vendors, and management under any type of condition.
Proficiency with Microsoft Office (Excel, Word, and Outlook).
Ability to work Monday through Saturday.
Ability to multitask with different, and sometimes conflicting, events happening at the same time, and to remain calm and relay information in a fast-paced environment.
Must be bilingual (English/Spanish).
Safety-oriented and a team player.
Maintain dispatch, driver, and maintenance records and documentation in accordance with DOT requirements and company policy.
Ensure driver hours and preventive maintenance schedules remain compliant with DOT regulations.
Prioritize and escalate safety-related DVIR defects and driver incidents requiring immediate action.
Follow OSHA compliance procedures and safety rules when in the shop and yard.
Support audit preparation and maintain accurate compliance documentation.

Nice To Haves

Associate's degree preferred.
Experience with AMCS/Dossier, TMT Fleet Maintenance, Fleetio, Motive, Samsara, or similar ERP purchasing systems.
Knowledge of refuse fleets, construction equipment, trailers, and tire management programs.

Responsibilities

Serve as the primary supervisor for assigned drivers, providing direction and oversight on schedules, routes, productivity, safety, and conduct.
Monitor driver safety performance (internal metrics, CSA scores, incident history) and ensure compliance with DOT regulations, hours-of-service, and company safety rules.
Conduct safety coaching and performance discussions; address driver issues and administer progressive discipline in coordination with management and Human Resources.
Serve as the first point of escalation for driver incidents, accidents, and violations.
Review and approve driver timecards, hours, and pay adjustments prior to payroll processing.
Set up and manage daily and weekly pickup and delivery schedules, and dispatch a fleet of trucks to meet operational and customer requirements.
Authorize loads, reroute drivers, and reassign work as needs require, ensuring accuracy of schedules and load information in company systems.
Calculate customer rates, ensure excellent customer service, and maintain clear communication with drivers, managers, customers, and transfer stations.
Create, assign, and close Repair Orders (ROs) in the fleet maintenance system; review requests for accuracy and ensure labor, parts, and vendor invoices are documented.
Monitor open repair orders to minimize downtime, and maintain accurate equipment maintenance histories and asset records.
Monitor incoming DVIRs, prioritize safety-related defects, generate repair orders from defects, and ensure repairs are documented and DVIRs closed.
Schedule repairs with internal technicians and outside vendors, track equipment status through the repair process, and communicate estimated completion times to operations.
Obtain repair estimates and pricing, and monitor vendor performance and turnaround times.
Create and issue purchase orders for parts, outside repairs, tires, and services in accordance with company purchasing policies; match vendor invoices to POs and ROs and assist with reconciliation and warranty claims.
Assist with parts ordering and inventory control, verify receipt of parts, and expedite critical backordered components.
Monitor preventive maintenance schedules and prepare routine reports (open ROs/POs, equipment down status, PM compliance, DVIR status, vendor performance, and maintenance spending).
Other duties as assigned.