Tenant Services Coordinator

CBRE HV•Baltimore, MD

About The Position

As a CBRE Tenant Services Coordinator, you will oversee the coordination of a variety of departmental and financial activities. The role is part of the Property Management job function, which operates buildings on behalf of a client or group. You will help improve service delivery, maintain accurate contract and system data, support financial and contract processes, and promote operational compliance. You will also help communicate and implement practices and procedures, train team members, support staff onboarding, and manage client terminations.

Requirements

High school diploma or GED.
3–4 years of job-related experience.
Comprehensive understanding of a range of processes, procedures, systems, and concepts within the job function.
Ability to evaluate and communicate unusual and/or complex content concisely and logically.
In-depth knowledge of Microsoft Office products, such as Word, Excel, and Outlook.
Organizational skills and an advanced inquisitive mindset.
Advanced math skills, including the ability to calculate percentages, discounts, and markups.
Must be currently authorized to work in the United States without visa sponsorship now or in the future.

Responsibilities

Work with a Market Leader to identify opportunities to improve service delivery to customers.
Create monthly forecasting reports and present them to management.
Verify that management and leasing contract information in the database is accurate and up to date.
Review and approve vendor invoices, billings, expense reports, accounts receivable, and contract execution processes.
Support the contract execution process.
Review data integrity across systems.
Ensure compliance with company policy, real estate law, and state and federal guidelines.
Facilitate communication of best practices, policies, procedures, and initiatives to support operations.
Train new team members on policies, procedures, processes, administration, and governance.
Support the People/HR transition team in timely and efficient onboarding of incumbent staff.
Manage the client termination process.
May participate in the Asset Services internal audit process.
Work with senior management to improve operational compliance.
Gather and analyze data to identify and solve complex problems that arise with little or no precedent; may recommend new techniques.
Suggest improvements to existing processes and solutions to improve team efficiency.