Tenant Management Specialist - 228401

Claratel Behavioral Health•Decatur, GA

4d•Onsite

About The Position

Under the supervision of the Housing Operations Manager, the Tenant Management Specialist administers day-to-day tenant and housing support activities for properties owned, leased, or supported by Claratel Behavioral Health. The role is a primary interface among tenants, landlords and property owners, property management companies, Housing Support Program staff, and Claratel Behavioral Health. It supports housing stability, regulatory compliance, timely occupancy, and adherence to tenant agreements and funding requirements. The position supports adults in permanent subsidized and supportive housing, including people with Georgia Housing Vouchers (GHV) and Housing Choice Vouchers (HCV) throughout DBHDD Region 3. Services are recovery-oriented and intended to promote housing stability, wellness, independence, recovery, and community integration while recognizing the effects of serious and persistent mental illness and lived trauma. The role handles tenant screening and referrals, occupancy management, leasing and tenant agreements, communications with tenants and housing partners, inspections, recertifications, voucher and funding paperwork, documentation and reporting, and coordination of safety and support services. The position works with Clinical, Quality, Compliance, Contracts, and other operational teams. The primary office is at Winn Way, with local travel throughout DBHDD Region 3 potentially required.

Requirements

High school diploma or equivalent.
At least one year of relevant administrative or leasing office experience.
Previous records management experience.
Professional front-office etiquette and strong customer service skills.
Strong written, verbal, interpersonal, organizational, and data-entry skills.
Ability to work independently, exercise sound judgment, manage multiple priorities, and maintain attention to detail.
Ability to work effectively with individuals from diverse backgrounds.
Proficiency with computer applications and basic office equipment.
Ability to type a minimum of 45 words per minute.
Pre-employment drug screening may be required; selected applicants may be subject to an FBI Criminal History Record Check and applicable employment eligibility requirements.

Nice To Haves

At least two years of property management, housing, leasing, administrative support, or experience managing or supporting HUD or similar housing grants is preferred.
Background in business administration, healthcare, housing, property management, social services, or a related field.
Experience with supportive housing, Georgia Housing Vouchers, Housing Choice Vouchers, DBHDD-funded programs, HUD programs, or grant-funded housing operations.

Responsibilities

Receive, review, and process tenant applications and Housing Support Program referrals; determine eligibility based on program criteria, funding requirements, and unit or bed availability.
Ensure required third-party screening, including criminal background checks when applicable, is completed and received.
Coordinate with prospective tenants, support systems, clinical staff, and housing partners to facilitate placement and move-in.
Maintain the bed and occupancy management system, track vacancies, and promote maximum occupancy consistent with funding and program requirements.
Assist with housing searches, leasing, move-in, and authorized one-time move-in needs such as furnishings, deposits, and household goods.
Schedule new tenant meetings and issue tenant agreements, renewals, and other tenancy documents.
Coordinate lease renewals with landlords or property owners and the Contracts team; add or remove tenants from leases following admissions, discharges, and transfers.
Educate tenants about the roles, responsibilities, and rights of tenants and landlords or property owners.
Intervene early when late rent, lease violations, or tenant-landlord conflicts threaten housing stability; issue violation notices and establish payment plans for past-due rent when appropriate.
Coordinate with Compliance regarding dispossessory or other tenancy enforcement procedures.
Develop or support Housing Stability Support Plans as an adjunct to an individual’s IRP, as applicable.
Serve as a primary contact for tenant matters and landlord or property-owner concerns within the position’s scope; communicate with tenants about tenancy requirements, leases, inspections, recertifications, and housing stability.
Liaise between Housing Support Program staff and landlords or property owners, including scheduling meetings to complete lease or housing packets; maintain communication with property management companies about payer standards or requirements.
Assist in resolving minor tenant complaints and tenancy disputes in consultation with the Housing Operations Manager.
Greet clients, guests, and stakeholders professionally, answer multi-line telephone calls, respond to requests promptly, and communicate with referral sources about eligibility and vacancies while providing community education about available programs.
Submit inspection requests before move-in and ensure annual inspections are requested and completed on time.
Assist with annual housing recertifications, inspections, voucher conversions, and income verification; complete annual income verification documentation and issue updated rent payment agreements as required.
Review GHV packets for accuracy and completeness and submit them for DBHDD Regional Field Office and Central Office review or approval.
Verify admission documentation, insurance, and service authorization; process Bridge Funding requests and submit related orders according to applicable requirements.
Complete tenant, grant, funding, expenditure, receivable, and program documentation accurately and on time; document tenant encounters and housing-related activities in appropriate records.
Maintain tracking spreadsheets, data reports, bed and occupancy records, and other program reports; track occupancy, housing stability indicators, and funding compliance outcomes.
Trend tenancy violations and collaborate with Clinical, Quality, and Compliance teams to identify and mitigate housing-related risks.
Order program supplies, submit work orders and purchase orders, and provide administrative support including filing, email, telephone calls, and Zendesk tickets.
Maintain confidentiality and protect client rights in accordance with HIPAA and applicable agency privacy requirements.
Conduct or coordinate safety and wellness checks and housing safety inspections consistent with program requirements.
Assist with linkage to community resources, general entitlements, psychiatric, substance use, medical, crisis prevention, and intervention services in coordination with appropriate staff.
Collaborate with Clinical, Quality, Compliance, Contracts, and other operational teams to support housing stability and program outcomes.
Engage in ongoing professional development; assist with special projects and perform additional duties assigned by the Housing Operations Manager, program manager, or director.
Meet required performance metrics: renew 90% of leases before expiration, achieve first-submission approval for 80% of housing packets, file 95% of Bridge Funding submissions on time, and maintain timely and accurate required documentation.