Tenant Management Specialist - 228401

Claratel Behavioral Health•Decatur, GA

5d•Onsite

About The Position

Under the supervision of the Housing Operations Manager, the Tenant Management Specialist administers day-to-day tenant and housing support activities for properties owned, leased, or supported by Claratel Behavioral Health. The role serves as a primary interface among tenants, landlords and property owners, property management companies, Housing Support Program staff, and Claratel Behavioral Health to promote housing stability, regulatory compliance, timely occupancy, and adherence to tenant agreements and funding requirements. The specialist supports adults in permanent subsidized and supportive housing, including individuals with Georgia Housing Vouchers and Housing Choice Vouchers throughout DBHDD Region 3. Services are recovery-oriented and designed to promote housing stability, wellness, independence, recovery, and community integration while recognizing the effects of serious and persistent mental illness and lived trauma. The position is based primarily at the Winn Way office, with local travel throughout DBHDD Region 3 potentially required. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional after-hours and weekend work may be required. Pre-employment drug screening and successful completion of a criminal history background check are required.

Requirements

High school diploma or equivalent.
At least one year of relevant administrative or leasing office experience.
Previous records management experience.
Professional front-office etiquette and strong customer service skills.
Strong written, verbal, interpersonal, organizational, and data-entry skills.
Ability to work independently, exercise sound judgment, manage multiple priorities, and maintain attention to detail.
Ability to work effectively with individuals from diverse backgrounds.
Proficiency with computer applications and basic office equipment.
Ability to type at least 45 words per minute.
Successful completion of a criminal history background check; pre-employment drug screening is required.

Nice To Haves

At least two years of property management, housing, leasing, administrative support, or experience managing or supporting HUD or similar housing grants is preferred.
Background in business administration, healthcare, housing, property management, social services, or a related field.
Experience with supportive housing, Georgia Housing Vouchers, Housing Choice Vouchers, DBHDD-funded programs, HUD programs, or grant-funded housing operations.

Responsibilities

Receive, review, and process tenant applications and Housing Support Program referrals; determine eligibility according to program criteria, funding requirements, and available units or beds.
Ensure required third-party screening, including criminal background checks when applicable, is completed and received.
Coordinate with prospective tenants, support systems, clinical staff, and housing partners to facilitate placement and move-in.
Maintain the bed and occupancy management system, track vacancies by funding source, gender, and other applicable parameters, and promote maximum occupancy consistent with program requirements.
Assist with housing searches, leasing, move-in, and authorized one-time move-in needs such as furnishings, deposits, and household goods.
Schedule new tenant meetings and issue tenant agreements, renewals, and other required tenancy documents.
Coordinate lease renewals with landlords or property owners and the Contracts team; update leases for admissions, discharges, and transfers.
Educate tenants and landlords or property owners about their roles, responsibilities, and rights.
Intervene early when late rent, lease violations, or tenant-landlord conflicts threaten housing stability; issue violation notices and establish payment plans for past-due rent when appropriate.
Coordinate with Compliance regarding dispossessory or other tenancy enforcement procedures, and develop or support Housing Stability Support Plans as an adjunct to an individual's IRP when applicable.
Serve as a primary contact for tenant matters and landlord or property owner concerns within the scope of the position; communicate with tenants about tenancy requirements, leases, inspections, recertifications, and housing stability.
Liaise between Housing Support Program staff and landlords or property owners, including arranging meetings to complete lease or housing packets; communicate with property management companies about payer standards or requirements.
Assist, in consultation with the Housing Operations Manager, with resolving minor tenant complaints and tenancy disputes.
Greet clients, guests, and stakeholders professionally; answer multi-line telephone calls and respond to requests in a timely manner.
Maintain communication with referral sources regarding eligibility and housing vacancies, and provide community education about available programs.
Ensure inspection requests are submitted before move-in and annual inspections are requested and completed on time.
Assist with annual housing recertification, inspection, voucher conversion, and income verification processes; complete annual income verification documentation and issue updated rent payment agreements as required.
Review Georgia Housing Voucher packets for accuracy and completeness and submit them to the DBHDD Regional Field Office and Central Office for review and approval.
Verify admission documentation, insurance, and service authorizations; process Bridge Funding requests and submit related orders according to requirements.
Complete tenant, grant, funding, expenditure, receivable, and program documentation accurately and on time; record tenant encounters and housing-related activities in appropriate records.
Maintain tracking spreadsheets, data reports, bed and occupancy records, and other program reports; track outcomes including occupancy, housing stability, and funding compliance.
Trend tenancy violations and collaborate with Clinical, Quality, and Compliance teams to identify and mitigate housing-related risks.
Order program supplies; submit work orders and purchase orders; provide administrative support such as filing, email, telephone calls, and Zendesk tickets.
Maintain confidentiality and protect client rights in accordance with HIPAA and agency privacy requirements.
Conduct or coordinate safety and wellness checks and housing safety inspections according to program requirements.
Assist with linkage to community resources, entitlements, psychiatric, substance use, medical, crisis prevention, and intervention services in coordination with appropriate staff.
Collaborate with Clinical, Quality, Compliance, Contracts, and other operational teams to support housing stability and program outcomes.
Engage in ongoing professional development; assist with special projects and perform additional duties assigned by the Housing Operations Manager, program manager, or director.
Meet required metrics: renew 90% of leases before expiration, achieve first-submission approval for 80% of housing packets, and maintain a 95% timely filing rate for Bridge Funding submissions, along with timely and accurate program documentation.