Tenant Coordinator

Worcester Housing Authority•Worcester, MA

2d•Hybrid

About The Position

At the Worcester Housing Authority (WHA), our mission is to enhance the Worcester community by creating and sustaining decent, safe, and affordable housing that champions stability and self-sufficiency for our residents. As the second largest housing authority in New England, widely recognized for our innovative and progressive programs, we’re not just providing housing – we’re building futures. We’re looking for candidates who are mission-focused, goal-driven, and passionate. The WHA is committed to developing and supporting a diverse, equitable, and inclusive community both inside and outside of the workplace. Representation is important; our clients come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our agency stronger.

Requirements

High school diploma or equivalent.
Ability to work effectively with a diverse team.
Excellent interpersonal communication and customer service skills.
Ability to maintain composure under pressure and use independent judgment.
Ability to maintain the highest level of confidentiality at all times.
Ability to communicate in English fluently.
Must be able to comfortably walk distances and climb stairs while working.
Proficient in computer/software programs, particularly Microsoft Word, Excel, and Outlook.
Ability to be relied upon to be available for work, including adequate transportation and a valid, insurable driver’s license.

Nice To Haves

Bilingual (English/Spanish) candidates preferred.

Responsibilities

Hosts orientations and provides ongoing information to residents regarding construction projects, processes, and expected impact on residents.
Conducts inspections before, during, and after construction, as required, to inventory existing conditions and equipment (e.g. site cleanliness, material storage, safety).
Provides onsite monitoring of contractors to support the WHA Construction Project Manager.
Ensures resident safety on site during project.
Trains residents on proper care and operation of installed improvements and equipment after projects are completed.
Maintains and submits daily reports of activities.
Reports all resident and/or contractor issues or conflicts to the assigned WHA Construction Project Manager, or to another supervisor if unavailable.
Performs various inspections for the department, such as assessing potholes/road conditions, testing smoke detectors, checking doors, lighting, etc., as needed.
Assists the Maintenance Department in facilitating pest management visits and inspections and gaining resident cooperation, as needed.
Performs similar job-related duties as assigned.