Tenant Assistant Coordinator- Birchwood & Garfield

Center City Housing Corp.•Duluth, MN

3d•$17 - $19•Onsite

About The Position

The Front Desk/Tenant Assistant Coordinator is responsible for carrying out the mission of CCHC by hiring and training all Front Desk/Tenant Assistants who work at the supportive housing programs. The Front Desk/Tenant Assistant Coordinator provides services as a member of a team and implements the program goals based on "Housing First" and "Harm Reduction" philosophies.

Requirements

Ability to read, analyze, and complete documentation required by government agencies and communicate through speaking, listening, and writing effectively with tenants and outside agencies
The person in this position must possess reading, writing and basic computer skills that will allow him/her to log information and maintain information systems
This person must have vision that allows him/her to monitor video cameras
Ability to maintain confidentiality
Skill in establishing and maintaining positive relationships with diverse tenants, applicants and staff
Regular attendance, reliability, and punctuality
Available to respond to occasional property or tenant emergencies
Sensitivity and effectiveness when dealing with people from diverse backgrounds and with special needs

Nice To Haves

Self-motivated with the ability to work independently and as a member of a team.
Interpersonal skills necessary to tactfully deal with tenants, employees, and the general public in a professional manner.
Ability to work effectively with people who are inebriated and/or have active mental health issues.
Human Resource skill in order to effectively interview and hire new employees.
Supervisory skill.
Valid driver's license and dependable transportation.
Must pass and maintain Minnesota Background Study clearance.

Responsibilities

Understand "Housing First" and "Harm Reduction" philosophies and apply as needed.
Recruit staff and coordinate with Human Resources to advertise and promote employment opportunities.
Manage the desk staff hiring process to include conducting interviews, preparing interview forms, preparing background check forms, hiring packets, and communication with appropriate staff.
Provide direct day to day supervision and feedback, actively manage desk staff development including coaching, mentoring, and timekeeping.
Function as the direct supervisor for all Front Desk/Tenant Assistants with the overall supervision provided by the Site Director.
Collaborate with the Site Director to coordinate and provide initial, required, ongoing and annual employee training.
Schedule Front Desk/Tenant Assistants and ensure all desk coverage.
Review and approve employee time records.
Must be able to work a flexible schedule, i.e., days, nights, weekends, in order to accommodate training and unexpected call-ins.
Collaborate with the Site Director to provide staff assessment and participate in disciplinary duties.
Engage with staff and building manager(s)/site director(s) on a routine basis.
Track desk staff time off requests, absences, and changes.
Act as Aflac coordinator/contact person.
Effectively and actively communicate with site manager(s) regarding staffing issues and needs.
Manage difficult tenant issues by de-escalating potentially volatile situations and seeking additional help, including police assistance as needed.
Respond to and resolve issues of controversy that may arise between staff, tenants and/or guests using Non-Violent Crisis Intervention strategies.
Operate agency vehicles as needed.
Cover shifts as needed and On Call as needed.