Temporary Program Associate

Brilliant Corners•San Francisco, CA

3d•Hybrid

About The Position

The Program Associate provides administrative and back-office support to the San Francisco Housing Platform team, which delivers scattered-site supportive housing and rapid rehousing to people exiting or at risk of homelessness. The role supports housing services through recordkeeping, financial and rental subsidy administration, document and database management, reporting, and project coordination. The position performs administrative work of moderate complexity, including bookkeeping, word processing, filing, and attending team meetings, workshops, and site meetings as required. It is a temporary position for six months from the date of hire, based in San Francisco, California, and offered at $26.44 per hour. The position is part of the OPEIU, Local 30, AFL-CIO bargaining unit. The role is hybrid.

Requirements

One to two years of successful administrative, project coordination, or comparable experience.
Demonstrated writing and researching skills.
Proficiency with common word-processing, desktop-publishing, and database software applications.
Excellent organizational, communication, and planning skills.
High attention to detail and ability to manage multiple deadlines efficiently and simultaneously.
Ability to work collaboratively as a team player and under pressure.
Ability to deliver culturally competent services and work effectively in cross-cultural situations.
Physical mobility for standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces.
Ability to sit for up to six to eight hours a day.
Ability to safely lift, carry, push, and pull light to moderate weights up to 15 pounds.
Mental acuity for analytical reasoning and document interpretation.

Nice To Haves

Knowledge of or experience in nonprofit housing development-related services.
Experience with homeless, veteran, and/or developmentally disabled populations.
Bilingual ability.

Responsibilities

Develop and maintain files, documents, and information systems.
Administer rental subsidies by gathering correct tenant lease information and remitting monthly payments.
Add vendor information to Salesforce.
Verify expense reports, credit card charges, and supporting receipts.
Support invoicing and remit checks to vendors for staff travel and client move-in expenses.
Compose and type routine correspondence and reports.
Process client referrals by checking referral packets for completeness, running background reports, and submitting names to Finance for Intacct ID creation.
Obtain signatures and approvals and transfer financial information to the appropriate departments for processing.
Provide administrative support to managers and supervisors; communicate with Housing Specialists, Housing Coordinators, and funders to answer questions and share or explain information.
Assist staff with financial questions, including checking payment status and amounts and reviewing client ledgers for missing or incorrect payments.
Communicate program information accurately to project stakeholders and team members.
Track, manage, file, and update databases, including the Billing Tracker and Box.com, and maintain required regulatory documents.
Conduct annual client income recertifications by requesting updated income documents, recalculating rent portions, and answering client questions about the process.
Support meetings and special occasions by scheduling, preparing mailings, and assembling materials.
Collaborate with other departments and staff.
Perform special assignments, studies, routine administrative functions, and other duties or projects as assigned.
Attend department events, including team meetings, workshops, and site meetings, as required.