Temporary Leasing Consultant

Housing Opportunity Com • Gaithersburg, MD

8d

About The Position

This position is responsible for determining eligibility and processing applications for HOC's low and moderate income housing programs. Employee in this position will interview and prequalify applicants and provide general information on housing programs on a telephone or walk-in basis. This position involves the preparation and execution of leases, preparation of monthly activity reports, file administration and responding to inquiries from prospective applicants, social service organizations and other community agencies. Employee will support the development and implementation of marketing programs and perform a variety of administrative functions. Employees performing this work must have substantial knowledge of office procedures/policies and computer applications in order to ensure coordination and timely completion of department tasks.

An employee in this class requires knowledge of leasing, fair housing and assisted housing programs. Employee performs numerous related tasks used to determine the eligibility of applicants for housing and to achieve department objectives. The incumbent is given program goals and deadlines, and is expected to carry out daily activities with general supervision. Guidelines are available in the form of Federal, State and local laws and regulatory handbooks and verbal and written directives from the supervisor. The work performed has a direct impact upon the accuracy of reports and records and the effectiveness of housing programs administered within the department. Employee performance directly reflects the type of services provided to clients. Personal contacts are with all levels of HOC employees, public and/or clientele, other governmental agencies, outside business organizations, landlords, property owners and social service organizations. Employees at this level utilize several software applications on automated systems to produce correspondence, reports and documents. Daily contact with the general public may involve aggressive or unpredictable behavior. The work may require long periods of time at the computer terminal, which may cause some fatigue.

Requirements

• At least one year of administrative experience
• One year of rental, sales or property management experience.
• High school or equivalent
• Demonstrated experience with personal computers, software applications and database management.
• Good oral and written communication skills.
• Demonstrated ability in all aspects of customer service.
• Ordering/receiving office supplies/services as directed.
• Assisting with group recertification sessions as needed for sign-in and copying.
• Preparation of certification and recertification packets for mailing.
• Scheduling of case conferences, lease signings, staff meetings, and group sessions.
• Receive unit mail and distribute to proper parties.
• Prepare correspondence as directed.

Nice To Haves

• some college preferred
• Knowledge of or the ability to acquire knowledge of assisted housing program guidelines and Fair Housing law.

Responsibilities

• Interview, process applications and determine eligibility of applicants for housing.
• Prepare lease packages and execute leases.
• Prepare recertification packages and maintain monthly recertification schedule.
• Respond to telephone and walk-in inquiries regarding HOC housing programs.
• Assist in maintaining applicant/resident database and file maintenance.
• Orient applicants and tenants to housing program regulations, HOC procedures and scattered site living.
• Obtain substantial knowledge of the rules and regulations of various assisted housing programs.
• Assist in updating and maintaining waiting lists for the Opportunity Housing programs.
• Prepare applicant and resident correspondence.
• Perform a variety of record management functions.

Benefits

• Salary determined by departmental budget - Offer commensurate with experience.
• HOC is an equal opportunity employer committed to diversity and inclusion in the workplace.
• HOC promotes a drug-free workplace.
• HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment.
• Selected applicants will be required to submit to pre-employment drug and alcohol screening.
• Employment is contingent upon drug and alcohol test results.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED