Teller

KeyBank•Bellingham, WA

9d•$18 - $23•Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients, assist with account transactions and servicing needs, and identify and resolve client issues. Through client conversations, you listen for financial needs and connect clients with a Banker for a deeper financial wellness conversation. The role supports clients’ financial goals and reflects KeyBank’s commitment to helping clients move forward in their financial journeys. The Teller performs teller functions accurately and efficiently in a branch setting, follows compliance, audit, and security procedures, and balances a cash drawer within established guidelines. The role includes participating in in-person morning huddles and end-of-day debriefs, keeping current on product guides, fees, and policies, and working Saturdays as directed by management. Duties may change or be assigned without notice. The position is based at the branch at 180 Telegraph Road, Bellingham, Washington.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Knowledge of client accounts and sound judgment when handling clients and transactions.
Strong sales and service skills, including educating clients about available access channels and bank products and services.
Strong work ethic and high integrity.
Excellent time management skills.
Ability to manage client accounts and process transactions accurately and securely.
Ability to identify and resolve client servicing issues efficiently.
Understanding of banking regulations and security procedures, including awareness of fraud detection and prevention.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle and hold a valid driver's license.
Ability to meet the physical demands of the role: prolonged standing for 5–8 hours per day; frequent hand use, forward reaching, and lifting 1–10 pounds; occasional bending and lifting from floor height and lifting up to 30 pounds; and communicating with clients face-to-face and by phone.

Nice To Haves

Notary license.

Responsibilities

Provide welcoming, in-person service to new and existing clients.
Perform teller functions efficiently, effectively, and accurately, including processing account transactions and servicing requests.
Identify and resolve client servicing issues, escalating when needed.
Listen for financial wellness opportunities and transition clients to a Banker as appropriate.
Help clients pursue financial goals using financial wellness tools and appropriate bank resources.
Attend in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, security, and other KeyBank procedures; balance the cash drawer within guidelines.
Review product guides, fees, and policies to maintain current knowledge of bank offerings.
Work Saturdays as directed by management.
Perform other duties as assigned and comply with KeyBank policies, ethical standards, and the Code of Conduct.