Teller

PNC•Bethesda, MD

9d•$36,000 - $60,000•Onsite

About The Position

As a full-time Teller in PNC's Retail Banking organization, based in Wildwood, Maryland, you deliver customer experiences intended to improve financial wellbeing and build loyalty while increasing customers' use of PNC services. You process customer interactions, explain available options for financial transactions, identify banking opportunities, and make referrals when appropriate. The role is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. You engage with customers in the lobby, position PNC products to meet their needs, and help them manage transactions using available technology, tools, and resources. You apply product and procedural knowledge to solve customer problems and follow policies and procedures, using sound judgment within established limits. You also help ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately. PNC expects employees to focus on customer needs and satisfaction, create customized customer solutions, and assess and manage risks in accordance with the company's Enterprise Risk Management Framework. The position is incentive eligible, with payment based on company, business, and/or individual performance.

Requirements

Prior experience is not required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.
Demonstrate appropriate knowledge, skills, and abilities for the role, including attention to detail, customer service, communication, problem solving, and fraud detection and prevention.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communication
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences that support customers' financial wellbeing, loyalty, and broader use of PNC services.
Process a variety of customer interactions and educate customers about available alternatives for financial transactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities, connect with customers, and position PNC products to meet their needs.
Educate customers about options for managing financial transactions by using technology, tools, and resources.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service.