Teller

First Interstate BancSystem • Des Moines, IA

8d • Onsite

About The Position

The Teller is responsible for daily teller transactions in the branch lobby and drive-up locations. The role delivers outstanding client service and develops and maintains client relationships by recognizing opportunities to refer clients to additional products and other lines of business. The Teller processes a range of deposits, withdrawals, payments, and other client requests; handles and reconciles cash; follows bank operations and security procedures; and supports branch and client-service goals. Work hours vary based on scheduling and business need, and travel may be needed.

Requirements

• High School Diploma or General Education Degree (GED).
• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Exceptional attention to detail.
• Dexterity of hands and fingers to operate a computer keyboard and mouse; required frequently.
• Handling; required frequently.
• Hearing; required frequently.
• Lifting up to 25 lbs; required occasionally.
• Sitting; required occasionally.
• Standing; required frequently.
• Talking; required frequently.
• Walking; required occasionally.
• Regular and predictable attendance is required.

Nice To Haves

• Experience in a cash handling role is preferred.

Responsibilities

• Process deposits and loan payments, cash checks, process savings withdrawals, record night and mail deposits, sell cashier’s checks, and redeem savings bonds.
• Answer client questions in person and by telephone.
• Process additional transactions as needed, including preparing currency transaction reports.
• Identify basic cross-sell and referral opportunities by answering inquiries, informing clients about services and product promotions, determining client needs, and directing clients to a banker.
• Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Process consumer credit card applications.
• Complete special client requests, including closing accounts, ordering checks, exchanging foreign currency, providing special statements or copies, completing referrals, and performing safe-deposit box procedures.
• Reconcile the cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies.
• Follow bank operations and security procedures, including participating in dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting with certification of proof.
• Maintain client confidentiality and protect bank operations by keeping information confidential and cautioning others regarding potential breaches.
• Attend training sessions to enhance job knowledge.
• Support client service and bank success by welcoming new or different requests and helping team members achieve results.
• Demonstrate basic product knowledge and proficiency with client-facing systems, and complete work accurately with minimal errors.
• Participate in volunteer activities.
• Perform other duties as assigned.

Benefits

• Generous paid time off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependents.
• Exercise reimbursement program for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED