Teller

PNC Bank • Louisville, KY

9d • Onsite

About The Position

As a Teller within PNC's Retail Branch organization, the employee is based at the Iroquois Branch in Louisville, Kentucky. This is an in-office role. The Teller delivers customer experiences intended to improve customers’ financial wellbeing and loyalty while increasing their share of wallet. The role processes customer interactions, helps customers understand options for financial transactions, identifies banking opportunities, and refers customers to appropriate branch staff. The Teller also supports efficient and accurate daily teller and branch operations while following policies and procedures and applying sound judgment.

Requirements

• Prior experience is not required.
• No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Nice To Haves

• Spanish speaking is preferred.

Responsibilities

• Deliver customer experiences that support financial wellbeing, loyalty, and increased share of wallet.
• Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
• Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
• Conduct lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to resolve customer problems.
• Follow policies and procedures and demonstrate sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
• 15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed