Teller- Green Hills

Empower FCU•Syracuse, NY

About The Position

As a Teller, you are a frontline representative of the Credit Union, providing members with accurate and friendly service for financial transactions and banking needs. The role involves building member relationships, identifying and promoting relevant products and services, and collaborating with the branch team to support Credit Union goals. Careful attention to detail and compliance with policies and standards are essential. The position requires 1 to 3 years of related experience in banking, customer service, sales, or cash handling, and a high school diploma or GED. Courtesy, tact, diplomacy, inclusive teamwork, positive communication, accuracy, and the ability to receive constructive feedback are important. The employee must be proficient with a 10-key calculator and computer, and comfortable using e-mail, Teams, and texting. The role is performed in a normal office environment described as free from discomfort due to temperature, dust, or noise. Physical demands include frequently sitting, talking, hearing, and using hands to handle tools and controls; occasional tasks may involve standing, walking, reaching, stooping, kneeling, crouching, or crawling, and lifting up to 50 pounds. The job also requires close vision and focus adjustment. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Requirements

1 to 3 years of related experience in banking, customer service, sales, or cash handling.
High school diploma or GED.
Courtesy, tact, and diplomacy.
Ability to work inclusively with a diverse team and clientele.
Positive communication skills and ability to build relationships, obtain information, and solicit cooperation.
Ability to receive constructive feedback and work toward effective change.
Proficiency operating a 10-key calculator and computer.
High level of accuracy in data entry and transaction processing.
Comfort using e-mail, Teams, and texting.
Ability to meet the stated physical demands, including lifting up to 50 pounds, with reasonable accommodation where applicable.

Responsibilities

Welcome members and process deposits, withdrawals, transfers, and loan payments as requested.
Ensure transaction accuracy and properly manage cash and the teller drawer.
Engage members to identify opportunities and educate them about Credit Union products and services.
Cross-sell deposit accounts, loan products, and services from corporate partners.
Set a positive example for team members and foster an inclusive, collaborative work culture.
Encourage mutual support and assistance to help the branch succeed.
Meet transaction accuracy, cash-handling, balancing, and audit standards.
Follow policies and procedures related to dual control, cash management, and the Code of Conduct.
Meet audit requirements and branch employee performance standards.
Stay informed about Credit Union policies, security procedures, compliance, and consumer protection laws.
Participate in branch meetings and use communication channels such as e-mail, Teams, and circulars to stay current.
Work flexible hours, including Saturdays, and at different branch locations as needed.
Perform other duties as assigned.