Teller- Green Hills

Empower FCU•Syracuse, NY

About The Position

As a Teller, you are a frontline representative of the Credit Union, providing accurate and friendly service for members’ financial transactions and banking needs. You build member relationships, promote relevant products and services, and collaborate with the team to support Credit Union goals. Careful attention to detail and adherence to compliance standards help uphold the Credit Union’s trusted reputation. The hourly pay range is $18.09–$27.14. The role requires 1 to 3 years of related experience in banking, customer service, sales, or cash handling, and a high school diploma or GED. Courtesy, tact, diplomacy, inclusivity, effective communication, receptiveness to feedback, accuracy, and sound judgment are important. The position involves frequent sitting, talking, hearing, and hand use; occasional movement and lifting up to 50 pounds; and work in a normal office environment. Flexible hours, including Saturdays, and work at different branch locations may be required.

Requirements

1 to 3 years of related experience in banking, customer service, sales, or cash handling.
High school diploma or GED.
Courtesy, tact, and diplomacy in interactions.
Ability to work inclusively with a diverse team and clientele.
Positive communication and relationship-building skills, including the ability to obtain information and solicit cooperation.
Ability to receive constructive feedback and work toward effective change.
Proficiency operating a 10-key calculator and computer.
High accuracy in data entry and transaction processing.
Comfort using e-mail, Teams, and texting.
Ability to frequently sit, talk, hear, and use hands to handle tools and controls.
Ability to occasionally stand, walk, reach, stoop, kneel, crouch, or crawl, and lift up to 50 pounds.
Close vision and focus adjustment.
Resourcefulness, problem-solving ability, initiative, concentration, sound judgment, and patience.

Responsibilities

Welcome members and process deposits, withdrawals, transfers, and loan payments.
Ensure transaction accuracy and maintain proper cash and teller drawer management.
Identify opportunities to educate members about Credit Union products and services.
Cross-sell deposit accounts, loan products, and services from corporate partners.
Set a positive example for team members and promote an inclusive, collaborative work culture.
Encourage mutual support and assistance within the branch.
Meet required balancing and audit standards for transactions and cash handling.
Follow policies and procedures for dual control, cash management, and the Code of Conduct.
Comply with audit requirements and branch employee performance standards.
Stay informed about Credit Union policies, security procedures, compliance, and consumer protection laws.
Participate in branch meetings and use communication channels such as e-mail, Teams, and circulars to stay current.
Work flexible hours, including Saturdays, and at different branch locations as needed.
Perform other duties as assigned.