Teller- Green Hills

Empower Federal Credit Union•Syracuse, NY

2d•$18 - $27•Onsite

About The Position

As a Teller, you are the frontline representative of Empower Federal Credit Union, providing accurate and friendly service for members’ financial transactions and banking needs. You build member relationships, identify relevant products and services, and collaborate with the team to support Credit Union goals. Careful attention to detail and compliance with policies help uphold the Credit Union’s trusted reputation. The role processes member transactions, maintains accurate cash and teller drawer balances, promotes Credit Union products and services, supports a collaborative branch culture, and stays current on policies, security procedures, compliance, and consumer protection laws. The position may require flexible hours, including Saturdays, and work at different branch locations as needed. The normal work environment is an office environment described as free from discomfort due to temperature, dust, or noise.

Requirements

One to three years of related experience in banking, customer service, sales, or cash handling.
High school diploma or GED.
Courtesy, tact, and diplomacy in interactions.
Ability to work inclusively with a diverse team and clientele.
Positive communication skills and ability to build relationships, obtain information, and solicit cooperation with people inside and outside the organization.
Ability to receive constructive feedback and work toward effective change.
Proficiency operating a 10-key calculator and computer.
High accuracy in data entry and transaction processing.
Comfort using e-mail, Teams, and texting.
Ability to meet the physical demands of the role, including frequently sitting, talking, hearing, and using hands to handle tools and controls; occasional standing, walking, reaching, stooping, kneeling, crouching, or crawling; and lifting up to 50 pounds.
Close vision and focus adjustment.
Resourcefulness, problem-solving ability, initiative, concentration, sound judgment, and patience when interacting with members, employees, and vendors.

Responsibilities

Welcome members and process deposits, withdrawals, transfers, loan payments, and other requested financial transactions.
Ensure transaction accuracy and maintain proper cash and teller drawer management.
Engage members to identify opportunities and educate them about Credit Union products and services.
Cross-sell deposit accounts, loan products, and services from corporate partners.
Set a positive example for team members and foster an inclusive culture of teamwork and collaboration.
Encourage mutual support and assistance to help the branch succeed.
Meet cash-handling, balancing, audit, and branch employee performance standards.
Follow policies and procedures related to dual control, cash management, and the Code of Conduct.
Stay informed about Credit Union policies, security procedures, compliance, and consumer protection laws.
Participate in branch meetings and use communication channels such as e-mail, Teams, and circulars to stay current.
Work flexible hours, including Saturdays, and at different branch locations as needed.
Perform other duties as assigned.