Teller- Green Hills

Empower Federal Credit Union•Syracuse, NY

About The Position

As a Teller, you will be the frontline representative of the Credit Union, ensuring members receive accurate and friendly service for their financial transactions and banking needs. You will build strong member relationships, promote relevant products and services, and collaborate with the team to help achieve the Credit Union’s goals. Careful attention to detail and compliance with standards contribute to the Credit Union’s success and trusted reputation. The role processes member transactions, maintains cash and teller drawer accuracy, identifies opportunities to educate members about products and services, and supports a positive, inclusive branch culture. It also requires adherence to policies, procedures, audit standards, and performance expectations, along with keeping current on Credit Union updates and compliance matters. Flexible hours, including Saturdays, and work at different branch locations may be needed. The normal work environment is an office setting described as free from discomfort due to temperature, dust, noise, and similar conditions. The role has physical demands that include frequent sitting, talking, hearing, and hand use; occasional standing, walking, reaching, and other movements; and lifting up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Requirements

One to three years of related experience in banking, customer service, sales, or cash handling.
High school diploma or GED.
Courtesy, tact, and diplomacy.
Ability to work inclusively with a diverse team and clientele.
Positive communication skills and ability to build relationships, obtain information, and solicit cooperation with people inside and outside the organization.
Ability to receive constructive feedback and work toward effective change.
Proficiency operating a 10-key calculator and computer.
High accuracy in data entry and transaction processing.
Comfort using communication tools such as email, Teams, and texting.
Ability to meet the stated physical requirements, including lifting up to 50 pounds, with reasonable accommodation where applicable.
Resourcefulness and problem-solving ability; frequent initiative-taking; consistent concentration, sound judgment, and patience when interacting with members, employees, and vendors.

Responsibilities

Welcome members and process deposits, withdrawals, transfers, and loan payments.
Ensure transaction accuracy and maintain proper cash and teller drawer management.
Engage members to identify opportunities and educate them about Credit Union products and services.
Cross-sell deposit accounts, loan products, and services from corporate partners.
Set a positive example for team members and foster an inclusive, collaborative work culture.
Encourage mutual support and assistance to help ensure branch success.
Meet transaction accuracy, cash-handling, balancing, and audit standards.
Follow policies and procedures related to dual control, cash management, and the Code of Conduct.
Comply with audit requirements and branch employee performance standards.
Stay informed about Credit Union policies, security procedures, compliance, and consumer protection laws.
Participate in branch meetings and use communication channels such as email, Teams, and circulars to stay current.
Work flexible hours, including Saturdays, and at different branch locations as needed.
Perform other duties as assigned.