Part Time Teller
About The Position
As a Teller within PNC's Retail Banking organization, you will be based in Tinley Park, Illinois. This is an in-office role focused on delivering a distinctive customer experience that supports customers’ financial wellbeing and loyalty while increasing share of wallet. The teller processes customer interactions, educates customers about financial transaction options, identifies banking opportunities, and refers customers to appropriate branch staff. The role also involves lobby engagement, helping customers use technology and other resources, resolving problems, and completing teller and branch operational transactions accurately and efficiently. Employees are expected to focus on customer needs and satisfaction and to manage risk in accordance with PNC’s Enterprise Risk Management Framework.
Requirements
- No prior experience is required.
- No degree is required; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
- Demonstrate the knowledge, skills, and abilities appropriate for the role.
- Demonstrate accuracy and attention to detail, customer service, effective communication, problem-solving, fraud detection and prevention, and the ability to manage multiple priorities.
Nice To Haves
- Preferred skills include accountability, banking, client loyalty, customer experience, identifying opportunities, leveraging technology, and proactive sales.
- Relevant competencies include addressing customer needs, knowledge of banking products, digital awareness, matrix management, and understanding customer needs.
Responsibilities
- Deliver a customer experience that supports customer financial wellbeing and loyalty while increasing share of wallet.
- Process a variety of customer interactions and educate customers about alternatives for financial interactions.
- Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
- Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Educate customers on managing financial transactions using technology, tools, and resources.
- Apply product and procedural knowledge to solve customer problems.
- Follow policies and procedures and exercise sound judgment within established limits.
- Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
- Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
- Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility.
- Dental and vision options, depending on eligibility.
- Employee life insurance.
- 401(k) with PNC match.
- Pension and stock purchase plans.
- Back-up child and elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select fully paid programs.
- Wellness program with financial incentives.
- Parental leave, depending on eligibility.
- Up to 11 paid holidays each year, depending on eligibility.
- Seven occasional absence days each year, unless otherwise required by law.
- Part-time employees accrue vacation time based on hours worked in the current calendar year; accrued vacation can be used after 90 days of service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
