Part Time Teller

PNC•Mountain Top, PA

3d•Onsite

About The Position

As a Part Time Teller within PNC's Retail Banking organization, the employee is based in Mountaintop, Pennsylvania and works in an in-office setting. The role delivers a customer experience intended to improve financial wellbeing and build customer loyalty while increasing share of wallet. It involves processing customer interactions, explaining available options for financial transactions, identifying banking opportunities, and making appropriate referrals. The teller engages with customers in the lobby, uses product and procedural knowledge to address customer problems, and helps customers manage transactions through available technology, tools, and resources. The role also supports efficient and accurate teller and branch daily operations while complying with policies and procedures and exercising sound judgment within established limits. PNC emphasizes customer focus and effective management of business risks.

Requirements

Prior experience is not required.
No university or college degree, high school diploma, or GED is typically required for the primary duties.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.
No required or preferred language assessments.
Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and risk management.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences aimed at improving financial wellbeing, building loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities through meaningful customer conversations and refer customers to branch staff as appropriate.
Perform lobby engagement activities and position PNC products to meet customers’ needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility
Dental and vision options
Employee life insurance
401(k) with PNC match
Pension plan
Stock purchase plans
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs that are fully paid
Wellness program with financial incentives
Parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
Seven occasional absence days each year, unless otherwise required by law, depending on eligibility
Vacation time accrued based on hours worked, including overtime, and available for use after 90 days of service