Teller - Mililani Branch

Central Pacific Bank•Mililani Town, HI

5h•$20 - $22•Onsite

About The Position

Central Pacific Bank is seeking a Teller for its Mililani Branch. Tellers serve as a face of the company and provide exceptional customer service to customers and non-customers. The role processes routine financial transactions, welcomes people into the branch, and helps customers meet financial goals by informing them about products and services suited to their needs. The Teller is expected to act in alignment with the company’s Core Values of “Voyaging Spirit” and “Positively Ohana,” and demonstrate positive customer interactions, empowerment and ownership, active listening, effective oral and written communication, solution-oriented action, and thoroughness. The position includes handling cash and customer transactions, maintaining accurate records, following bank policies and security procedures, identifying customer needs and making product referrals, and working with the team to achieve goals. The role requires working in a conventional office setting and using standard office equipment.

Requirements

High school diploma or equivalent.
For Teller I: at least 6 months of experience in cash handling and customer service.
For Teller II: at least 1 year of experience in cash handling and customer service.
For Teller II: at least 1 year of experience in a financial institution and/or teller experience.
Ability to perform light physical work and move or lift items, including boxes, files, and papers, up to 20 pounds.
Ability to operate and proficiently use standard office equipment, including a phone, copier, personal computer, and other work-related mechanical or electronic devices and applications.
Ability to communicate clearly verbally and in writing with internal and external customers, and to hear sufficiently for daily discussions and interactions.
Ability to read and understand bank-related documents.
Ability to work in a conventional office setting, sit at a desk or workstation for long periods, and adapt to different work environments as needed.

Responsibilities

Provide an exceptional, personalized customer experience and look for ways to exceed customer expectations.
Process financial transactions, including check cashing, cash deposits, loan payments, and counting currency and coin accurately.
Maintain accurate customer records in accordance with bank policies and procedures.
Answer customer questions with a can-do attitude, including complex or technical questions.
Comply with applicable security procedures and bank regulations; maintain working knowledge of relevant policies and procedures.
Safeguard assigned, branch, and customer cash according to security procedures.
Conduct financial conversations to determine customer needs and refer appropriate solutions.
Identify referral opportunities, maintain customer relationships, and add value for customers.
Actively cross-sell bank products and services.
Participate in branch or bank-wide campaigns.
Maintain and submit customer referrals and reports as required.
Work as a team to meet and exceed individual and team goals.
Perform duties and interact with internal and external customers in alignment with the company’s Core Values and professional competencies.