Member Associate (Mililani Branch)
About The Position
As a Member Associate (MA) at Hawaii State Federal Credit Union, you will be members’ first point of contact and help create positive experiences, build trusted relationships, and support everyday banking needs. The role offers opportunities to develop skills in financial services, relationship-building, and problem-solving, and can serve as a foundation for career advancement within the branches and Credit Union. You will process transactions, provide account support, assist with new account openings, and help ensure an accurate, efficient, and positive member experience. You will build relationships through friendly, personalized service and help members use digital banking tools, including online banking, mobile banking, digital payments, and self-service options. Each interaction is an opportunity to strengthen relationships, build confidence, and connect members with solutions that support their financial wellness.
Requirements
- Professional appearance, dress, and attitude.
- Good math and touch-typing skills.
- Good verbal and written communication skills.
- Ability to operate related computer applications and business equipment.
Nice To Haves
- Related customer service experience.
- Basic understanding of credit union operations.
- Basic understanding of member services and products.
Responsibilities
- Create exceptional member experiences by delivering friendly, personalized, and efficient service.
- Educate and guide members on digital banking capabilities, including online banking, mobile banking, digital payments, and self-service solutions.
- Build relationships by understanding member needs and providing thoughtful solutions and support.
- Process transactions accurately while maintaining operational excellence, security, and cash-handling integrity.
- Identify opportunities to introduce products, services, and resources that improve convenience, engagement, and financial well-being.
- Support branch goals by contributing to a collaborative, high-performing team environment.
- Provide account support and assist with new account openings.
Benefits
- Competitive pay, merit increases, and incentives.
- Full-time employees receive 100% coverage for medical and dental premiums, plus 50% toward coverage for family members.
- Flexible Spending Plan with pre-tax deductions, available as early as six months into employment.
- 13 paid holidays each year, plus Election Day and up to two full days off for community service.
- PTO accrual increases with each year of employment.
- 401(k) plan with up to 10% employer contributions, including a 6% match and profit sharing after the first year.
- 100% bus pass reimbursement or up to a $100 parking subsidy, with pre-tax deductions.
- Wellness fairs, flu shot clinics, and on-site fitness centers.
- Flexible spending plans, credit union discounts, life, accident, and disability insurance.
- In-person and online training programs, workshops, career development assistance, and tuition assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
