Member Associate I (Pearlridge Branch)

Hawaii Sate Credit Union•Aiea, HI

About The Position

As a Member Associate at Hawaii State Federal Credit Union, you are the first point of contact for members and help create positive experiences, build trusted relationships, and support everyday banking needs. The role offers opportunities to develop skills in financial services, relationship-building, and problem-solving, and provides a foundation for career advancement within the branches and Credit Union. The position involves processing transactions, providing account support, assisting with new account openings, and ensuring accurate, efficient, and positive member experiences. You will provide friendly, personalized service and help members use digital banking tools, including online banking, mobile banking, digital payments, and self-service options. You will work with your team to connect members with solutions that support their financial wellness. The base annual salary range is $39,300 ($18.89 per hour) to $48,510 ($23.32 per hour). Final compensation depends on experience, skills, and internal equity.

Requirements

Professional appearance, dress, and attitude.
Good math and touch-typing skills.
Good verbal and written communication skills.
Ability to operate related computer applications and business equipment.

Nice To Haves

Related customer service experience.
Basic understanding of credit union operations.
Basic understanding of member services and products provided.

Responsibilities

Create exceptional member experiences through friendly, personalized, and efficient service.
Educate and guide members on online banking, mobile banking, digital payments, and self-service solutions.
Build relationships by understanding member needs and providing thoughtful solutions and support.
Process transactions accurately while maintaining operational excellence, security, and cash-handling integrity.
Identify opportunities to introduce products, services, and resources that improve convenience, engagement, and financial well-being.
Support branch goals by contributing to a collaborative, high-performing team environment.

Benefits

Competitive pay, merit increases, and incentives.
Full-time employees receive 100% coverage for medical and dental premiums, plus 50% toward family-member coverage.
Flexible spending plan with pre-tax deductions available as early as six months into employment.
13 paid holidays each year, plus Election Day and up to two full days off for community service.
PTO accrual increases with each year of employment.
401(k) plan with up to 10% employer contributions, including a 6% match and profit sharing after the first year.
100% bus pass reimbursement or up to a $100 parking subsidy, with pre-tax deductions.
Wellness fairs, flu shot clinics, and on-site fitness centers.
Credit union discounts, life insurance, accident insurance, and disability insurance.
In-person and online training programs, workshops, career development assistance, and tuition assistance.