Member Associate I (Pearlridge Branch)

Hawaii State Federal Credit Union•Aiea, HI

6d•$39,300 - $48,510•Onsite

About The Position

As a Member Associate at Hawaii State Federal Credit Union, you will be the first point of contact for members, creating positive experiences, building trusted relationships, and supporting everyday banking needs. This position offers opportunities to develop skills in financial services, relationship-building, and problem-solving, and can serve as a foundation for advancement within the branches and Credit Union. The role is responsible for processing transactions, providing account support, assisting with new account openings, and ensuring an accurate, efficient, and positive member experience. You will deliver friendly, personalized service and help members use digital banking tools, including online banking, mobile banking, digital payments, and self-service options. You will work with your team to strengthen member relationships, build confidence, and connect members with solutions that support their financial wellness.

Requirements

Professional appearance, dress, and attitude.
Good math and touch-typing skills.
Good verbal and written communication skills.
Ability to operate related computer applications and business equipment.

Nice To Haves

Related customer service experience.
Basic understanding of credit union operations.
Basic understanding of member services and products provided.

Responsibilities

Create exceptional member experiences by delivering friendly, personalized, and efficient service.
Educate and guide members on digital banking capabilities, including online banking, mobile banking, digital payments, and self-service solutions.
Build strong relationships by understanding member needs and providing thoughtful solutions and support.
Process transactions accurately while maintaining operational excellence, security, and cash-handling integrity.
Identify opportunities to introduce products, services, and resources that improve convenience, engagement, and financial well-being.
Support branch goals by contributing to a collaborative, high-performing team environment.
Provide account support and assist with new account openings.

Benefits

Competitive pay, merit increases, and incentives.
Full-time employees receive 100% coverage for medical and dental premiums, plus 50% toward family-member premiums.
Flexible Spending Plan with pre-tax deductions, available as early as six months into employment.
13 paid holidays each year, Election Day off, and up to two full days off for community service.
PTO accrual increases with each year of employment.
401(k) with employer contributions of up to 10%, including a 6% match and profit sharing after the first year.
100% bus pass reimbursement or up to a $100 parking subsidy, with pre-tax deductions.
Wellness fairs, flu shot clinics, and on-site fitness centers.
Credit union discounts.
Life, accident, and disability insurance.
In-person and online training programs, workshops, career development assistance, and tuition assistance.