Member Associate (Mililani Branch)

Hawaii Sate Credit Union•Mililani, HI

About The Position

As a Member Associate at Hawaii State Federal Credit Union, you will serve as members’ first point of contact and help create positive experiences, build trusted relationships, and support everyday banking needs. The position offers opportunities to develop skills in financial services, relationship-building, and problem-solving, and can provide a foundation for career advancement within the branches and Credit Union. You will process transactions, provide account support, assist with new account openings, and help ensure an accurate, efficient, and positive member experience. You will provide friendly, personalized service and help members use digital banking tools, including online and mobile banking, digital payments, and self-service options. In collaboration with your team, you will connect members with solutions that support their financial wellness. The stated base annual salary range is $39,300 ($18.89 per hour) to $48,510 ($23.32 per hour). Final compensation is determined based on experience, skills, and internal equity.

Requirements

Professional appearance, dress, and attitude.
Good math and touch-typing skills.
Good verbal and written communication skills.
Ability to operate related computer applications and business equipment.

Nice To Haves

Related customer service experience.
Basic understanding of credit union operations.
Basic understanding of member services and products.

Responsibilities

Create exceptional member experiences by providing friendly, personalized, and efficient service.
Educate and guide members on online banking, mobile banking, digital payments, and self-service solutions.
Build relationships by understanding member needs and providing thoughtful solutions and support.
Process transactions accurately while maintaining operational excellence, security, and cash-handling integrity.
Identify opportunities to introduce products, services, and resources that improve convenience, engagement, and financial well-being.
Support branch goals and contribute to a collaborative, high-performing team environment.
Provide account support and assist with new account openings.

Benefits

Competitive compensation, merit increases, and incentives.
Full-time employees receive 100% coverage for medical and dental premiums, plus 50% toward family members’ premiums.
Flexible Spending Plan with pre-tax deductions available as early as six months into employment.
13 paid holidays each year, plus Election Day and up to two full days off for community service.
PTO accrual increases with each year of employment.
401(k) plan with employer contributions up to 10%, including a 6% match and profit sharing after the first year.
100% bus pass reimbursement or up to a $100 parking subsidy, with pre-tax deductions.
Wellness fairs, flu shot clinics, and on-site fitness centers.
Credit union discounts, life insurance, accident insurance, and disability insurance.
In-person and online training programs, workshops, career development assistance, and tuition assistance.
Modern headquarters with amenities and a supportive, inclusive, team-oriented culture.