Teller Part Time

Renasant Bank•Adel, GA

12d

About The Position

Tellers process customer transactions, respond to inquiries, and recognize and refer sales opportunities to other bank representatives or lines of business when appropriate. They follow bank policies and procedures, emphasizing transaction accuracy, protocol, risk mitigation, and an exceptional customer experience. As a first point of contact, Tellers demonstrate Renasant Bank’s Sales and Service vision by providing excellent service and accurately completing transactions. Senior Tellers have additional operational and sales performance goals and often provide critical backup to the Head Teller. They lead by example and serve as role models in all aspects of the teller role. The description outlines the general content and requirements of the job and is not an exhaustive list; duties and processes may change, and reasonable accommodations may be made as required by law.

Requirements

High school diploma or equivalent.
Ability to communicate with customers and identify opportunities to help them with financial needs by recognizing cues and clues during transactions.
10-key skills.
Mathematical skills, including the ability to count cash and coin in a fast-paced environment.
Good interpersonal skills.
Effective written and verbal communication skills.
Knowledge of and ability to learn bank products and solutions.
Ability to travel for training, development opportunities, and between branches as needed.

Nice To Haves

One year of teller experience and/or previous cash-handling experience preferred.
Six months of customer service experience preferred.
For Senior Tellers: minimum of one year of successful teller experience.
For Senior Tellers: minimum of one year of previous backup Head Teller experience required.

Responsibilities

Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, and official checks.
Recognize customer needs and refer customers to the platform for additional needs-based conversations.
Execute Renasant Bank service standards in interactions with customers and teammates.
Listen to customer issues and concerns, resolve them where possible, or refer them to a branch teammate who can help.
Maintain service knowledge standards in conjunction with related regulations, policies, and procedures.
Perform daily operations, including balancing, ordering supplies, balancing the ATM and vault, and completing branch capture procedures.
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
Stay current on regulations, policies, and procedures related to teller and other branch operations.
Assist the Head Teller with additional operational procedures as needed, including quarterly branch assessments.
May assist with coaching and mentoring and serve as an operations role model for teller teammates.
Perform other related duties as assigned.