Part Time Teller

PNC • Phoenix, AZ

13d • Onsite

About The Position

As a part-time Teller in PNC's Retail Banking organization, based at the West Thomas Branch in Phoenix, Arizona, you will deliver customer experiences focused on financial wellbeing and loyalty. You will process customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals. The role is in-office. Spanish fluency is preferred.

The position requires applying product and procedural knowledge to resolve customer problems, following policies and procedures, and using sound judgment within established limits. You will help ensure teller and branch daily operations and maintenance transactions are completed accurately and efficiently. Prior experience and a university or college degree, high school diploma, or GED are not required; no certifications or licenses are required.

Requirements

• Demonstrate appropriate knowledge, skills, and abilities for the role.
• No prior experience is required.
• No degree, high school diploma, or GED is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• No required certifications or licenses.
• Spanish speaking is preferred.

Nice To Haves

• Bilingual fluency in Spanish.
• Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies in accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

• Deliver customer experiences that support customer financial wellbeing and loyalty while increasing share of wallet.
• Process customer interactions and educate customers about alternatives for financial transactions.
• Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities and position PNC products to meet customer needs.
• Educate customers on managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to resolve customer problems.
• Follow policies and procedures and exercise sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Eligible full-time employees may have medical and prescription drug coverage, dental and vision options, life insurance, short- and long-term disability protection, a 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, back-up child or elder care, adoption, surrogacy and doula reimbursement, educational assistance, and a wellness program with financial incentives.
• Depending on eligibility, paid time off may include maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15 to 25 vacation days depending on career level and years of service.
• PNC provides benefit programs for full-time and part-time employees; eligibility and options vary.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed