Teller - Part time

Northwest Bank•Elyria, OH

12d•Onsite

About The Position

Northwest Tellers are members of the retail network team and frequently interact with customers. They provide customer service by welcoming customers, processing transactions, resolving problems, educating customers, and identifying financial needs for referral to the appropriate line of business. The role involves working with customers in person, by phone, and through email, and supporting daily branch operations while following security, compliance, risk, and operational procedures.

Requirements

Knowledge of computers and the Teller System.
Ability to establish effective working relationships with team members and participate in problem-solving and decision-making.
Ability to communicate ideas and information clearly and concisely, orally and in writing, in a manner appropriate to the audience.
Ability to listen actively, share information, and facilitate an open exchange of ideas and information.
Ability to plan and track work toward specific goals and use time and information effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment in ambiguous situations.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

High school diploma or equivalent preferred.
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.

Responsibilities

Achieve financial wellness activity goals by identifying referral opportunities and contributing to office sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs; explain product and service features and benefits, and refer complex requests to the appropriate team member.
Greet and engage customers, take ownership of customer issues, and work to resolve concerns.
Balance the teller drawer daily and participate in office meetings and huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver the North(west) star experience and promote customers’ financial wellness through exceptional service in person, over the phone, and by email.
Deliver the company’s 5 Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
Work collaboratively and professionally with coworkers, support management requests as needed, and complete daily tasks promptly.
Work evening hours and weekends as scheduled, assigned, or necessary.
Comply with Northwest policies and procedures and Federal and State regulations.
Use Microsoft Office software, computer applications, and department-specific software to maximize technology tools and efficiency.
Work with on-site equipment.