Part Time Teller

PNC • Austin, TX

13d • Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and contribute to an inclusive workplace. This part-time Teller position is with PNC's Cameron Branch in Austin, Texas. The role is in-office. Spanish bilingual ability is preferred.

The Teller provides customer interactions intended to improve financial wellbeing and build loyalty. The position processes a variety of customer transactions, explains available options, identifies banking opportunities, and makes referrals as appropriate. It also supports efficient and accurate teller and branch operations while following applicable policies and procedures.

Requirements

• Prior experience is not required.
• No university or college degree, high school diploma, or GED is typically required for the primary duties; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate customer focus and use customer needs and satisfaction to inform customer solutions.
• Demonstrate accuracy and attention to detail, effective communication, problem-solving, digital awareness, fraud detection and prevention, and the ability to manage multiple priorities.
• No required certifications or licenses.
• No required or preferred language assessments.

Nice To Haves

• Bilingual Spanish ability is preferred.
• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies include addressing customer needs, knowledge of banking products, matrix management, and understanding customer needs.

Responsibilities

• Deliver customer experiences that support customers’ financial wellbeing and loyalty.
• Process a variety of customer interactions and educate customers about available options for financial interactions.
• Identify banking opportunities through meaningful conversations and refer customers to branch staff as appropriate.
• Engage with customers in the lobby and present PNC products that may meet their needs.
• Educate customers about managing financial transactions through technology, tools, and resources.
• Use product and procedural knowledge to resolve customer problems.
• Follow policies and procedures and exercise sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions accurately and efficiently.
• Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

• Part-time employee benefit options, depending on eligibility, include medical and prescription drug coverage with a Health Savings Account feature, dental and vision options, employee life insurance, a 401(k) with PNC match, pension and stock purchase plans, back-up child and elder care, adoption, surrogacy and doula reimbursement, educational assistance including select fully paid programs, and a wellness program with financial incentives.
• Depending on eligibility, paid time off generally includes parental leave, up to 11 paid holidays each year, and 7 occasional absence days each year unless otherwise required by law.
• Part-time employees accrue vacation time based on hours worked in the current calendar year, including overtime, for use after 90 days of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed