Part Time Teller

KeyBank • Glastonbury, CT

7d • $18 - $23 • Onsite

About The Position

The Teller provides in-person client service in a KeyBank branch, welcoming new and existing clients and assisting with account transactions and servicing needs. The role identifies and resolves client servicing issues and listens for financial wellness needs during client conversations, transitioning clients to a Banker for deeper financial discussions when appropriate. Tellers help clients move forward in their financial journey by supporting financial goals and using financial wellness tools.

This is a part-time position based at the Glastonbury, Connecticut branch, scheduled for 30 hours per week. The employee must be flexible and available to work during any branch days and hours, including Saturdays as directed by management. The role requires participation in in-person morning huddles and end-of-day debriefs and adherence to compliance, audit, security, and other KeyBank policies. The position involves prolonged standing and frequent interaction with clients and teammates.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Ability to use sound judgment with client accounts and transactions.
• Strong sales and service skills, including educating clients about products, services, and access channels.
• Strong work ethic and high integrity.
• Excellent time-management skills.
• Ability to manage client account updates and process transactions accurately and securely.
• Ability to process cash transactions, including deposits and withdrawals, and balance cash drawers.
• Ability to maintain accurate, organized transaction records.
• Ability to identify and resolve client servicing issues efficiently.
• Ability to understand and follow banking regulations and security procedures.
• Ability to identify client financial needs and promote relevant banking products and services.
• Awareness of techniques to detect and prevent fraudulent activities.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle and hold a valid driver's license.
• Ability to meet the stated physical demands, including prolonged standing, frequent hand use and forward reaching, and occasional bending and lifting.

Nice To Haves

• Notary License.

Responsibilities

• Provide an excellent in-person client experience and engage with every client and teammate.
• Perform teller functions efficiently, effectively, and accurately in a branch setting.
• Identify and resolve client servicing issues, escalating them as needed.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Help clients work toward financial goals using financial wellness tools.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
• Maintain current knowledge of product guides, fees, policies, and offerings.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
• Perform other duties as assigned.

Benefits

• The role is eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• The position is eligible for benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED