Part-time Teller

Hills Bank•Cedar Rapids, IA

11d

About The Position

The Teller directly serves bank customers by handling paying and receiving functions, including transactions involving savings, checking, credit, mortgage, and consumer loan accounts. The role also provides services such as issuing official checks and money orders, redeeming bonds, and helping customers access safe deposit boxes. Tellers provide a high level of customer service, refer customers to other departments when appropriate, maintain customer confidentiality, follow applicable bank procedures and compliance requirements, and balance their cash drawer daily. The position supports the bank’s sales and relationship-management efforts by identifying customer needs, discussing products and promotions, making referrals, and using the bank’s Customer Relationship Management (CRM) system to record interactions and opportunities. Employees may also assist with other bank activities and are expected to participate in community activities and bank-sponsored events. Hills Bank provides a designated career path and detailed training program. New tellers begin with foundational and teller training, shadow experienced coworkers at their branch, and progress through training on advanced teller responsibilities and other areas of the bank. Advancement through the Retail Teller Career Path requires successful completion of its training and evaluation requirements.

Requirements

Prefer a high school degree or equivalent.
1–2 years of experience in a related position; retail experience with cash handling responsibilities is preferred.
Skills needed in a typical office environment, including computer skills and use of office equipment.
Dexterity to count money.
Ability to lift 50 pounds.
Successfully complete the training and evaluation requirements in the Retail Teller Career Path to progress from Teller 1 to Teller 2 to Teller 3.
Participate in at least three bank-sponsored or community events annually.

Nice To Haves

High school degree or equivalent.
Retail experience with cash handling responsibilities.
Spanish proficiency; the position is eligible for a Spanish proficiency pay differential.

Responsibilities

Provide exceptional customer service and handle customer inquiries, transactions, and problems with discretion and good judgment.
Process checking and savings transactions, loan payments, credit card transactions, and other customer account transactions.
Issue official checks, money orders, and bank checks; redeem bonds; and assist with other customer services.
Follow bank procedures when processing transactions and verify information as required by policy.
Maintain confidentiality of customer account information and comply with laws and regulations related to teller duties, including bank secrecy, privacy, and funds availability requirements.
Open the night deposit vault, log and distribute its contents, and process deposits and other transactions using dual control.
Assist customers with access to safe deposit boxes while following bank procedures.
Answer telephone inquiries from customers and internal staff about customer and bank accounts.
Maintain adequate working funds and verify and balance the assigned cash drawer daily with minimal variances.
Help reconcile errors or discrepancies for self and other tellers; purchase working money supplies as needed; and count and verify currency.
Identify customers’ financial services needs, cross-sell services, advise customers about promotions, and refer customers to other bank departments and products.
Participate in retail product campaigns, special events, and promotions; use the bank’s CRM system to personalize interactions, manage referrals, and record customer opportunities and interactions.
Adhere to customer service standards through the Voice of the Customer program.
Participate in at least three bank-sponsored or community events annually and perform other duties as assigned.