Part-time Teller

KeyBank•University Heights, OH

10d•Onsite

About The Position

As a Teller at KeyBank, you provide in-person client service in a branch by welcoming new and existing clients, assisting with account transactions and servicing needs, and identifying and resolving service issues. Through conversations, you listen for clients’ financial needs and connect them with a Banker for a deeper financial wellness discussion. You also help clients pursue financial goals using financial wellness tools and available bank services. The role is based at the University Heights, Ohio branch and includes in-person morning huddles and end-of-day debriefs. Saturday work is required as directed by management. Duties may change or additional duties may be assigned. The position is eligible for an hourly base rate of $18.00–$23.08, plus incentive compensation that may include production, commission, and/or discretionary incentives.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Ability to process cash transactions accurately and securely, including deposits and withdrawals, and to balance a cash drawer.
Strong client service, sales, and time-management skills.
Strong work ethic and high level of integrity.
Ability to communicate with clients face to face and by phone.
Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

Notary license.
Knowledge of clients’ accounts and banking relationships, with sound judgment in client interactions and transactions.
Ability to educate clients about available access channels such as ATMs, online banking, and telephone banking.
Awareness of fraud detection and prevention techniques.
Ability to collaborate effectively with teammates.

Responsibilities

Provide a strong, welcoming in-person client experience and assist with account transactions and servicing needs.
Perform teller functions efficiently, effectively, and accurately in a branch setting.
Identify and resolve client servicing issues, escalating them as needed.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Help clients pursue financial goals using financial wellness tools and guide them to relevant resources or services.
Attend and participate in in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
Maintain knowledge of product guides, fees, policies, and current offerings.
Work Saturdays as directed by management.
Perform other assigned duties and comply with KeyBank policies, procedures, values, and Code of Conduct.