Part Time Teller

PNC Bank•Houston, TX

4d•Onsite

About The Position

As a Part Time Teller in PNC's Retail Branch organization, the employee is based at the Royal Oaks Branch in Houston, Texas. The role delivers a customer experience intended to improve customers' financial wellbeing and build loyalty while increasing share of wallet. It processes customer interactions, explains options for financial transactions, identifies banking opportunities, and makes appropriate referrals to branch staff. The teller also engages with customers in the lobby and uses technology, tools, and resources to support their needs. The role applies product and procedural knowledge to resolve customer problems, follows policies and procedures, and uses sound judgment within established limits. It helps ensure teller and branch daily operations and maintenance transactions are completed accurately and efficiently. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

No prior experience is required.
Demonstrate appropriate knowledge, skills, and abilities for the role.
A degree is not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications or licenses.
No required or preferred language assessments.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver customer experiences that support financial wellbeing, loyalty, and increased share of wallet.
Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
Identify banking opportunities and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Explain options for managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
Dental and vision options, depending on eligibility.
Employee life insurance.
401(k) with PNC match.
Pension and stock purchase plans.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Seven occasional absence days each year, unless otherwise required by law, depending on eligibility.
Vacation accrual based on hours worked, including overtime, for use after 90 days of service.