Part Time Teller

PNC • Pittsburgh, PA

21d • Onsite

About The Position

As a Part Time Teller in PNC's Retail Banking organization, the employee is based at the Homewood branch in Pittsburgh, Pennsylvania. The role delivers customer experiences intended to improve financial wellbeing and build loyalty, processes customer interactions, explains available options for financial transactions, and identifies banking opportunities for appropriate referrals. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Prior experience is not required.
• No university or college degree, high school diploma, or GED is required for the primary duties; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
• Demonstrate appropriate knowledge, skills, and abilities for the role.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

• Deliver customer experiences aimed at improving financial wellbeing and customer loyalty while increasing share of wallet.
• Process a variety of customer interactions and educate customers about alternatives for financial interactions.
• Identify banking opportunities and make appropriate referrals to branch staff through meaningful conversations with customers.
• Perform lobby engagement activities and position PNC products to meet customer needs.
• Educate customers on managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to resolve customer problems.
• Follow policies and procedures and exercise sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Depending on eligibility, part-time employees may have medical and prescription drug coverage with a Health Savings Account feature, dental and vision options, employee life insurance, a 401(k) with PNC match, pension and stock purchase plans, back-up child and elder care, adoption, surrogacy and doula reimbursement, educational assistance including select fully paid programs, and a wellness program with financial incentives.
• Depending on eligibility, paid time off may include parental leave, up to 11 paid holidays each year, and 7 occasional absence days each year, unless otherwise required by law.
• Part-time employees accrue vacation time based on hours worked, including overtime, during the current calendar year; accrued vacation may be used after 90 days of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed